Seville - Ronda - Granada

Excellent

Overall it was okay. The staff at the store communicated in English without any issue and were quite patient. However, we were a bit late, and there was a queue to pick up the car. Then they told me the reserved model was not available. Either I had to upgrade at an extra cost or wait. The upgraded model did not come with any discount, and the additional cost did not include tax. Ultimately, the final payment required an extra 21% tax, which made it much more expensive than expected.

Quite satisfied. There was no queue.

The car was newer than the one on the website, although I didn't know the brand. It was quite new and good. Even though there was an issue in the middle, they replaced it at the store and even gave us a discount.

Alamo's service is terrible. According to the order, I was supposed to pick up the car at 8:00. When I arrived, they said there were no cars and I had to wait until 9:30 for a car to come from the airport. Their attitude was very rude and unapologetic. I had to repeatedly communicate and negotiate with them from abroad, which was costly. At 9:20, they finally gave me a car, which had been parked right in front of the service hall all along. Additionally, they demanded extra charges in euros. My schedule was very tight, and this delay ruined my plans, causing me to miss a tourist spot. Overall, it greatly affected my mood. Stay away from Alamo.