ESSENCE CAR RENTAL CAR RENTAL REVIEWS

The service was excellent. The staff greeted me at the entrance with a sign displaying my name.

The staff did not make notes on the damaged areas and assured that there were no issues. When returning the car at a different location, they did not communicate with their local colleagues in a timely manner and blamed us for the damages. They did not provide a proper response! Additionally, the car was very old and frequently indicated engine overheating on the highway, requiring maintenance!

The car pickup process was very quick and convenient, but returning the car at the airport wasn't as smooth. Overall, handling the procedures through QEEQ is really convenient and practical, much better than renting after arrival. Thumbs up for QEEQ!

Nobody was waiting for us at the airport and it was really hard to reach someone to pick-us from the airport and drive us to the pick-up location. In the end, the experience was so-so as it took more than 60min to collect the car. Take extremely close attention at the scratches, to avoid extra charges at the end of the rental. The drop-off was fine.

Platform is working well.

I was not satisfied with my car rental experience in Turkey. Firstly, the information provided by the car rental website was incorrect. ESSENCE rental company did not have a counter at the airport and did not provide shuttle service. It is essentially a lesser-known company. After picking up our luggage, we spent over an hour and made numerous international calls before finally finding the rental staff in a café outside. Then, we had to wait another half hour to complete the formalities. They gave us an old car with worn-out tires. After my strong insistence, they replaced it with another old car with slightly better tires, but it had over 80,000 kilometers on it and was heavily damaged. The clutch and gear shift were severely worn out, it had an empty fuel tank, and the side door was broken. During the trip, the remote key ran out of battery, and we couldn't open the door. We couldn't contact anyone by phone and had to solve it by ourselves. This was an extremely unpleasant car rental experience, utterly speechless.

The car was in great condition, a diesel Renault CLIO, recently registered for three months with only 5000 kilometers. It was basically brand new.

Very good, we encountered an accident on the road, and they came immediately to help us, including translation assistance.

Our group of 9 arrived at Kisseli Airport but didn't find the car rental company's pickup staff. We called the store, but the staff couldn't speak English. After seeking help from airport staff, the pickup arrived after 15 minutes. The pickup only took 3 of us to the car pickup point, which was 1 kilometer from the airport. At the location, there were only the boss and one staff member. They did not acknowledge the additional driver fee confirmed in our domestic order and doubled the price. They spent half an hour trying to sell us insurance, but we refused since we bought comprehensive insurance beforehand. The boss became impatient. After confirming the car, they took us for refueling and asked for a tip. Our remaining 7 companions waited for over an hour at the airport.

There was no office at all. On the pickup day, I searched half a day at the airport and found no one. Eventually, I found someone who quickly handed over the car at the underground parking lot. Returning the car was equally troublesome, as I had to wait in the parking lot for someone to come as agreed. Completely unacceptable.

Car pick-up was easy and straightforward. A company representative met us at the arrivals hall and took us directly to the parking lot opposite. After verifying and inspecting the car, we received the keys. No unnecessary questions or explanations about operating the vehicle. They just informed us that the car had no gas and could only drive for about 10 kilometers. We also had to pay the parking fee ourselves when leaving the lot. I asked the parking attendant where the nearest gas station was, but he didn't speak English. Without further ado, I drove out of the airport, avoiding highways and overpasses, sticking to surface roads to find a gas station. I stopped on the side of the road and flagged down a taxi to ask the driver. He didn't know either. Just when I was about to despair, a passenger in the taxi told me to follow him. People in Islamic countries are actually very friendly, haha.

The company did not confirm my order, causing eight of us to wait at the airport for over eight hours. We left the airport at 6 AM and only got the car around 2 PM. It directly disrupted our itinerary; we missed our hotel reservation and lost 150 euros.

The store is quite far from Antalya airport. After arriving at the airport, we searched for a long time but couldn't find it. Finally, with the help of the local police, we contacted the rental company by phone, and they picked us up.

Gayet ilgililerdi teşekkürler

Fueron muy correctos. En el mostrador intentaron ofrecerme nuevos seguros a los ya contratados, pero eran los mismos, les mostré la copia de todo y ya no hubo problemas. Nos trajeron y llevaron al aeropuerto rápido. Muchas gracias

Deberían enviar a las empresas de alquiler los seguros que ya están contratados y no tener que mirar con lupa lo que está contratado y lo que te ofrecen para obtener más ingresos.

Everything was perfect, especially when I lost my sunglasses in the car and they sent them back to me. I give them 100 thumbs up.

We called Them 2 times, the First Call - they were delayed and sorry. After 1/2 hour a New Call - Then they Said they had cancelled the car the Day before by mail - but they never did that. No car 1.30 in the Night fantastic

Everything was like we expected!

Since it's a small company without a storefront, there was no queue. I received one-on-one dedicated service. The only minor issue was a discussion over currency conversion fees when paying, but everything else was satisfactory.

Picked up the car myself, returned it to the airport myself, no service at all, had to take the subway back to my accommodation!

Local car rental company, excellent and friendly service.