CAR RENTAL REVIEWS ON ABELL AT CHRISTCHURCH AIRPORT, CHC

Great, the staff at the rental company were very friendly and provided detailed instructions on the usage policies.

Small company, only saw one employee from start to finish. The attitude was good, but the service... The car provided was very old. The front desk only had one person working, so we couldn't exchange the car or cancel. This company is also far from the airport, and returning with luggage to find another rental company would take a lot of time. We thought it wasn't worth it, so we just accepted the old car.

Due to a flight delay, I arrived late at night and couldn't pick up the car that day. The next morning, I called the rental company, and the owner personally drove to my hotel to take me to the office for the paperwork and car pick-up. The owner also drove me back to the hotel when I returned the car. Quite an experience! (It's a small company with limited staff.) Haha.

The store is quite far from the airport, and the shuttle bus to the airport only runs 5 times a day, which is not very convenient. Abell is a small company; one afternoon in Queenstown, the car wouldn't start, and I called the rental company for half an hour with no response. I had to ask the police for help eventually. Later, I finally got in touch with the rental company, and they said there was no branch in Queenstown, so no replacement car was available. However, there's a nice Chinese guy at their Christchurch branch.

The service attitude was not as good as expected, Chinese car rentals are better.

The contract with Zuzuche clearly stated an automatic car with air conditioning, but in reality, it was a manual car with no air conditioning. Please Abel provide an explanation

Christchurch branch gave us a small car instead of a Sonata, and then charged us more to switch to a Mondeo.

Small company with chaotic management.

The car is old, no service in Chinese, the staff is impatient, and the store is too far from the airport.

The service of this company is excellent, and the car I got on site was an upgrade!

The second driver fee was 30 NZD for 9 days, which felt reasonable. I've heard some companies charge per day. Snow chains were 80 NZD for the 9-day period.

Pretty good!

very old car

It's okay

The car was quite old. The staff said such cars are safer. Well, it was indeed safe, but compared to other companies, it was really too old.

The car rental company has Chinese-speaking staff who can provide detailed information about local road conditions and explain the car's features. They also give tips on how to operate and drive the vehicle.

The car wasn't brand new, but it was in excellent condition.

The service is decent, but the distance from the airport wastes some time.

Acceptable

The car has already driven 220,000 kilometers and the steering was off, which made driving very tiring as I had to constantly correct it.