The store is quite far from the airport, and the shuttle bus to the airport only runs 5 times a day, which is not very convenient. Abell is a small company; one afternoon in Queenstown, the car wouldn't start, and I called the rental company for half an hour with no response. I had to ask the police for help eventually. Later, I finally got in touch with the rental company, and they said there was no branch in Queenstown, so no replacement car was available. However, there's a nice Chinese guy at their Christchurch branch.

Due to a flight delay, I arrived late at night and couldn't pick up the car that day. The next morning, I called the rental company, and the owner personally drove to my hotel to take me to the office for the paperwork and car pick-up. The owner also drove me back to the hotel when I returned the car. Quite an experience! (It's a small company with limited staff.) Haha.

Pretty good!

Small company with chaotic management.

Great, the staff at the rental company were very friendly and provided detailed instructions on the usage policies.