It's okay

Acceptable

Due to a flight delay, I arrived late at night and couldn't pick up the car that day. The next morning, I called the rental company, and the owner personally drove to my hotel to take me to the office for the paperwork and car pick-up. The owner also drove me back to the hotel when I returned the car. Quite an experience! (It's a small company with limited staff.) Haha.

Pretty good!

The car was quite old. The staff said such cars are safer. Well, it was indeed safe, but compared to other companies, it was really too old.