car fine, admin and withholding deposit money shamefully poor, i wish to escalate complaint

Had to wait in line a bit during pickup because there were some unusual customers ahead, like those without their own credit cards or wanting to use cash as a deposit. The staff handled it all calmly. Returning the car was very smooth, with the staff completing the inspection quickly.

The entire rental and return process was smooth, with no forced insurance sales. The car was in good condition and there were no hidden charges.

Counter staff helpful but on return not enough staff were available to process the number of cars leading to delays. Manageress very apologetic and made a goodwill gesture as compensation which was appreciated.

The car was an upgrade to our original booking (Twingo to Clio) Drove well enough on long drives but was jerky in stop/start traffic. The staff were excellent and helpful for collection and return.

I cannot say as I did not book it.