Picked up the car at 8:00, but nobody was at work until 8:15, and there was only one African American woman with a very poor attitude.

Average. The rental company didn't inform me in advance through any channel that I needed to bring two credit cards. They insisted, 'no card, no car,' which made me very angry. No matter how I explained or offered to pay a cash deposit, it didn't help. I had no choice but to return to the hotel to get another credit card. But what if I hadn't brought another one when I left the country? Would I have paid but not gotten the car? Unbelievable.

No waiting in line

The final charge was unclear, and I didn't receive any email about it. The amount was just deducted directly.

Long queue at the pickup point, limited English skills, and upselling behavior; excellent service at the drop-off location, fluent English, and shuttle service provided.