Always very good.

Arranged a change in return location through the hotel front desk by calling the rental company. Overall, satisfied. The rented car was brand new with only 9km on the odometer.

The car had many minor scratches that needed to be carefully checked, photographed, and then confirmed in writing with the staff in the hall. The store at Madrid T1 is a long walk from T2, and there were many people in line, possibly because it was Sunday. The car we got was an older, basic model.

The process was quite convenient. They asked for the order, driver's license, passport, and notarized documents, then only inquired about additional insurance (I guessed, as my English isn't great). I declined, swiped my credit card, got the keys (which had the parking spot number), and left. Originally booked a BMW 3, but got a new Lada with only 1700 kilometers. Returning the car was also very easy; I just said 'done' to the staff (non-native speaker), they checked the car with a device, and it was fine. Back at the office, they gave me a receipt.

Excellent experience, picking up the car at Madrid Airport was quick and convenient.