CAR RENTAL REVIEWS ON AVIS IN MALAGA

Upgraded the car model on the recommendation of the store staff, and the overall experience was excellent!

Avis attempted to push me to pay more by refusing me the car I booked. No BMW3, no Audi 3/4 no mercedes C. Only options take a BMW7 series and Audi 8 or a criterion. Either that or take an opel model which lower than what I booked. This is a flagrant attempt to force me to take a higher cost model.

None

I had already purchased additional insurance from a domestic insurance company on the ZuZuCar website, but even after clearly stating that I did not need additional insurance when picking up the car, the rental company still charged me 95.65 Euros for additional insurance from the credit card pre-authorization. Since I lost the contract and driver's license in the car when returning it, it's unlikely I can reclaim the charges. It's really disappointing that Avis, as a well-known international car rental company, resorts to defrauding customers for illicit gain.

The staff tried to upsell insurance and their English proficiency was not very good.

All in English, decent attitude.

I booked an Audi A3 but was initially given a Japanese car, and they told me it was a similar model. I had to complain and almost argued before they finally gave me the A3.