Madrid Airport - Toledo Old Town - Las Rozas Outlet Village - Atocha High-Speed Rail Station

Speechless, forced to purchase insurance for 450 euros

The service attitude at AVIS Madrid Airport was acceptable, though not particularly enthusiastic.

The procedures were simple and straightforward, no unnecessary talk, just got the paperwork and drove off.

Arranged a change in return location through the hotel front desk by calling the rental company. Overall, satisfied. The rented car was brand new with only 9km on the odometer.

They didn’t want to rent me the car I booked. They have said to me that my driving licence and my credit card are not from the same country. I have explain that this is part of my job and my other credit card is not valid that day. I also showed them my Spanish residency card but they weren’t satisfied with my documents. Although a month earlier managed to rent car from same company. The attitude of the lady how I dealt with that day was terrible. Definitely needs to be trained on how to deal with customer. I asked for her name to complain and she refused to give it to me. I explained that names should be shown on badges and not something to hide. She said this comes under personal protection program lol. Any way I left that company and managed to rent cat from different one with no complications. Worst car rental company I dealt with so far, So AVOID it.