CAR RENTAL REVIEWS ON CIRCULAR AT NEVşEHIR KAPADOKYA AIRPORT, NAV

Good

The pick-up and return process was very smooth.

Extremely poor service, they never delivered the car and the customer service was unreachable.

Satisfied

Returning the car was slightly inconvenient. We had trouble finding anyone and had to search for a long time. Also, the person who came did not speak English...

Circular staff at Nevşehir Airport were very unprofessional. The rental form had no contact details, and there was no office within the airport. We waited outside the airport for half an hour before the staff finally showed up. This company requires you to write down your credit card's security code, not just a simple pre-authorization! When we tried to negotiate, the staff was very rude. They also charged an extra 29 EUR for one-way rental and 3 EUR for airport fees, despite us having full insurance. Furthermore, they don't have a designated drop-off point at Ankara Airport; you need to contact the staff by phone.

The manager's English is very good and communication is smooth.

This is a fraudulent company. First, they downgraded our car without permission when we picked it up and copied our credit card used for the initial deposit, resulting in unauthorized charges. After the first accident, they forced us to pay an additional $1,000 USD and another 1,000 Turkish Lira deposit with unreasonable terms before giving us a replacement car and refused to provide an accident report. Following the second accident, they refused to provide us with a car, lied to us saying we would get one in the next city, but no one responded when we got there. We ended up with neither car nor money. When they realized we wouldn’t pay them any more money, they took all of our deposit money.