Great customer service, no upselling of additional insurance. We arrived around 5 a.m. to pick up the car, and the staff was still very friendly and helpful.
The rental amount did not include the one-way fee, which caused the cost to increase. The rental company said it wasn’t their fault, but we still had to pay. So, they upgraded the VOLVO S60 to a BENZ CLA180 and included full insurance as compensation.
I was offered extra insurance when I have already paid for the full coverage with Easy Rentals. Apparently, to get my full insurance, I would have to call the police in Turkey, which might refuse to report the minor accident. Extra full insurance for 13euro a day, would save me this trouble. This is what I've heard from Avis Staff. Honestly, it sounds like trying to squeeze money out of me for things that I'm not sure even make any sense.
Staff isn't great. Few things are explained to you. I received my contract and walked for 15 minutes in 40C to get my car. There was a mistake, and I had to go back to get my contract remained. Nobody even said sorry or made any effort to apologise.
The car was new but greatly scratched on the bumper and front. Cleanliness inside wasn't perfect- pieces of carton inside the car etc...
“Bad counter service. Probably the manager. The guy with the red suit.”
About AVIS:5.3/10
One of the counter staff was terrible. Pretty bad service, waited for two hours to get the cars. Deliberately used the broken credit card machine for my payment, whice another staff came and changed to the normal one. Then we can finish the deposit process.
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