CARDIFF CAR RENTAL REVIEWS

The service attitude was excellent, and the procedures were simple and fast.

An additional deposit of 200 pounds was requested at pickup, which required lengthy communication with Zuzuche and Enterprise to clarify. The car's navigation system was slightly delayed and not very responsive. The fuel level was only enough for 80 miles at pickup, necessitating a refuel. Returning the car with a similar fuel level was required, which was quite unreasonable. The traffic violation notice was forwarded to Zuzuche 15 days after the incident, and it was not the original fine ticket, lacking specific penalty amounts and payment instructions. It took three days to receive a response after emailing, almost missing the 21-day payment deadline. They also charge 35 pounds per ticket for handling violation notices and claim it's to maintain a team for this due to the high volume of notices.

This rental went well. But that day I had to drop off the previous easirent car in Bristol airport and take three buses to Cardiff airport to collect this one.

All good.

There was no car on arrival at the airport. No one tried to help me. I had a pile of bags and am 6 months pregnant. I was travelling to be at my fathers funeral. IThe rental company didnt seem bothered that I was completely stranded in the middle of no where. The phone helpline answered the first time and said they'd get back to me. I waited 2 hours and no one got back to me. I tried calling the phoneline again and they hung up 4 times. My friend had to cancel his trip so he could help me, and I had to find other transport.

The road work were a pain in the ass both getting there to pick up and leaving back the car, but that’s beyond your control…

Waited over 4 hours beyond pickup time- Easirent extended lease for previous driver- this seems to be perfectly acceptable practice to them. Phoned for pickup- told there was none- despite rental being off site. Had to phone and complain to customer service to get them to come in the holiday inn shuttle( they said no shuttle bus for 1 1/2 years- but their website not updated!!) will NOT use again

Good to get online booking for insurance to reduce excess to zero This brief survey of Easirent does not accurately reflect the poor service I feel we received from them- in no way would I award them 7.3!!! Need better assessment questions

Staff very pleasant, even though they were busy.

This is 2nd time to use Easyrentcar. There have been no problems so far

All fine

Nice app

Car was fantastic, staff great, very happy and will use again

Very happy

Great service, fast process

The woman who greeted me at the desk at Europcar was extremely rude and inappropriate . However the woman who I dropped the car off with was lovely .

The counter staff were very helpful, the car was just what we needed and the deposit was returned promptly to our account.

Very impressed would use again

The counter staff were excellent, friendly and extremely helpful

Only one staff member on. Had over an hour to wait for collection. No free coffee or upgrade offered. Staff polite and helpful. Not his fault.

Our rental was from Cardiff Airport - unfortunately not the largest airport, therefore a little understaffed. Through no fault of the staff member, he was on his own to process Pick-Up's, Returns, Cleaning and all other related duties at a car hire counter. In my opinion Europcar should have a minimum of 2 members of staff on duty at all times. As always, the vehicles available are excellent, the rental process simple and effortless - will always use Europcar if price allows it

As always, a simple and easy way to save money on car rentals. Only one slight moan - I'm requested to 'upload' rental agreement//Invoice after rental has been completed to gain QEEQ Points, This should not be necessary and be done away with, points added automatically. A small moan on an otherwise excellent website service

Charged an insurance fee I was not expecting. Advertising price was not honest. Im on a low income and the extra money I’ve had to fork out unknowingly will now affect me all month. Money I would’ve spent on my families food shop for the month is now completely gone!

Easy company to deal with

Easy company to deal with and great insurance coverage offered.

counter staff extremely helpful and lovely.

Inform customers of changes to the car. Ordered an automatic, got a manual. Still no reimbursement of the difference.

You were the best part. Will be using again.

Professional service, very good, no extra charges