Everything went well

They need DVLA share code, may be it can be specified on the web to reduce time of car pick-up

Car was big enough for our needs but not a smooth ride. Liked having an inbuilt sat nav. Clunky gearbox certainly would not buy one

After a long haul overnight flight I was horrified to find almost 20 people in front of me waiting to collect a car. The process took almost 1.5 hours. The staff were polite but there were just 3 people working and a wait of this length was extremely frustrating and totally unacceptable. Poor show and very unprofessional for an international company.

We arrived slightly early but the Europcar guy was friendly and went out of his way to help us get away as quickly as possible. It would have been five stars if the guy hadn't then tried to sell us excess insurance (which we already had). This made the whole thing slightly uncomfortable, which was a major shame as otherwise it would have been perfect. Please can Europcar train its people not to clumsily up-sell insurance to its customers? It seems to be endemic in the sector, unfortunately. I want to be left alone to make my own decisions about what insurance I buy, not frightened into buying Europcar's insurance!

Yes the car was excellent, the staff were professional and Friendly and very helpful