The car provided at the store did not match the one reserved and paid for online. They informed us of no available cars and asked us to go to the airport to switch. Only after three requests did they call the airport for assistance. The staff at both the airport and the replacement location were just average in terms of attitude.
I would suggest that a separate counter be open for people that have already booked cars online and received the paperwork. (fast track) save the customer time and frustration after long flights. Quing for 40 - 50 mins then a further 20 mins at desk
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