9.3 /10 Excellent
Reviewed: Sunday, December 22, 2024
Car provided was above expectation!
Read More >8.8 /10 Very good
Reviewed: Sunday, December 22, 2024
Budget rented us a car with 3/8 tank of gas. We ask that be noted and they did. When we returned the car had over a half tank. They charged us for refueling and the gas itself over $120. We are of course disputing that overcharge with them.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
I rented a Ford Escape. The counter staff suggested that they would try to see if they could upgrade our car for free. They helped us upgrade to a Toyota 4Runner which was great. The staff claimed it would be free. But I was charged the upgrade free in the end which I overlooked in the small print and signed for.
Read More >9.7 /10 Excellent
Reviewed: Sunday, December 22, 2024
車は走行距離が少ない綺麗なくるまでした。カウターの対応もスムーズてました。
Read More >5.7 /10 Average
Reviewed: Sunday, December 22, 2024
Rented a Camry but wanted an AWD and had to pay 140USD for the 7 day rental to upgrade to a larger Mazda CX-90 SUV. To my horror on the 4 day of use the car was unable to open and it took us almost an hour before we could reach the budget service line. In the end budget arranged a mechanic which took 1.5 hours to arrive and we had to rush to the Sea-Tec for my wife's flight via uber. Budget arranged another replacement car at Sea-Tec but it was 100% confusion. The replacement car was not available, and was given a chevrolet sedan which I disagreed given the higher price I paid for the SUV. Took me another 45 min to find a replacement car which was a RAV4. The car had its maintenance light signal on the moment I entered the car but I had no choice little did I regret picking up this car which had wiper issues when I was driving down Whistler mountain on a rainy day. It was extremely dangerous for my entire family who were in the car who feared for their lives the entire journey. I am requesting a full investigation on the poor, unsafe cars on Budget!!!!
Read More >4 /10 Average
Reviewed: Sunday, December 22, 2024
When we arrived at the store, there were no cars available in the group we had booked. Without asking, they upgraded us to a different model that was in a higher category, and the price doubled. After negotiating, they finally compromised, and we had to choose a model that cost twice as much. They said it was the cheapest model they had available, and there were no other options. Our original estimated cost was $300, but it ended up being over $540. If we hadn't negotiated, the quote they initially gave us was $750, which was really frustrating.
Read More >8 /10 Very good
Reviewed: Sunday, December 22, 2024
There were many people when picking up the car, but returning was quick (possibly because I had full insurance). The free shuttle was convenient, the return location was near a gas station, and the car was in good condition.
Read More >6 /10 Average
Reviewed: Sunday, December 22, 2024
Everything else was excellent, the only issue was because it was raining. The store manager suggested we upgrade the car from the convertible we initially booked to a Jeep SUV. However, when we got to the parking lot, we saw the Jeep was also a soft-top and quite small. We went back to the store to request a change. Since the pre-authorization was already done, the manager tried to say there weren't any cars like the one we originally booked and suggested another upgrade. I mentioned I saw plenty of the original cars in the parking lot, but he insisted they were all reserved. Finally, I said if we didn't get the car we originally booked, we wouldn't rent from them. Only then, reluctantly, did he agree to give us the car we originally booked. Despite this, everything else was great; the rental point is conveniently located from the airport, return was quick, and the car was in good condition. However, it seems rental companies tend to mislead Chinese customers into upgrading. Hopefully, this can be improved in the future.
Read More >4 /10 Average
Reviewed: Sunday, December 22, 2024
There are additional fees.
Read More >6 /10 Average
Reviewed: Sunday, December 22, 2024
Fair
Read More >Valentine Johnston(e)
Seattle
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
The process is fast, unlike some companies with endless sales pitches.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Great company with excellent customer service.
Read More >2 /10 Poor
Reviewed: Sunday, December 22, 2024
I did not use the car. The rental company said I could apply for a refund through the platform. The platform's customer service also confirmed this, but now I'm told it can't be refunded!
Read More >8 /10 Very good
Reviewed: Sunday, December 22, 2024
The attitude was acceptable, but they didn’t provide the car model I needed and even asked for an upgrade fee. I was too lazy to argue, otherwise, I would have pushed back. I won't use them again in the future.
Read More >2 /10 Poor
Reviewed: Sunday, December 22, 2024
They did not provide the reserved vehicle and took advantage of our lack of English skills to overcharge us. Even though we refueled the car and confirmed it with the inspection agent, we were still charged an extra $20 for supposedly not refueling it. After complaining to the manager, the receipt was corrected. The manager said we would be refunded, but since it was a credit card authorization, we have to wait for the billing cycle to know if we were really refunded.
Read More >4 /10 Average
Reviewed: Sunday, December 22, 2024
I had pre-booked a full-size car, but there were none available when I arrived. They even asked if I wanted a 2-door car. After waiting for over 20 minutes, I was given a bright red car. Two grown men driving a bright red car for a business trip, we were too embarrassed to park it in front of the company. I will definitely not use Budget again.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
One staff member on my two rentals was excellent, but the other who tried to sell insurance and failed was quite unhappy, so it really depends on the person. Still better than Dollar.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Classy and Sophisticated!
Read More >Natalie Springhall
Seattle
2 /10 Poor
Reviewed: Sunday, December 22, 2024
Short wait time, but the service experience was very poor. The poor experience can be summarized in the following points. First: They kept trying to upsell more expensive models under the guise of fuel efficiency and more space. Second, they pushed for more expensive insurance. Third, after rejecting all these offers, they lied.
Read More >6 /10 Average
Reviewed: Sunday, December 22, 2024
At the BUDGET counter at Seattle International Airport, I booked a Ford Expedition, but they didn't have the car. A female staff member at the counter asked us to wait, saying she needed to consult the manager for a replacement. We waited for 45 minutes. When we finally got to the parking lot, the car she gave us couldn't fit our luggage. I specifically booked the largest car, and she seemed unsure if the car would fit both us and our luggage. She didn't even offer a discount for giving us a smaller car. Luckily, the parking lot staff were kind and helped us pick a Toyota Sienna. Although the Sienna's performance doesn't match the Ford, it was a hassle to finally get a car at noon after arriving at 9 AM.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Very good
Read More >2 /10 Poor
Reviewed: Sunday, December 22, 2024
Deceiving customers and adding extra charges
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
The vehicle was relatively new, pick-up and drop-off procedures were simple, and the staff was friendly.
Read More >2 /10 Poor
Reviewed: Sunday, December 22, 2024
They aggressively pushed insurance and had a bad attitude. They even threatened that the police would arrest and jail me if I didn’t buy it. It was quite unpleasant.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Very satisfied
Read More >2 /10 Poor
Reviewed: Sunday, December 22, 2024
Charged an unexplained fee of $86
Read More >4 /10 Average
Reviewed: Sunday, December 22, 2024
Constantly pushing me to buy insurance and charging various fees
Read More >8 /10 Very good
Reviewed: Sunday, December 22, 2024
The car pickup was convenient.
Read More >2 /10 Poor
Reviewed: Sunday, December 22, 2024
The car rental plus full insurance was over 4000, and there were additional fees over 2000. I wanted to read the terms carefully, but the staff urged me to sign quickly. As it was my first time renting a car abroad and I trusted the Americans, I ended up paying more.
Read More >8 /10 Very good
Reviewed: Sunday, December 22, 2024
Although the car model was slightly different, the front desk explained it to me.
Read More >8 /10 Very good
Reviewed: Sunday, December 22, 2024
The queue time for picking up the car was a bit long, about half an hour.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
No lines. Requested to return the car in Las Vegas last minute and it was smoothly resolved
Read More >8 /10 Very good
Reviewed: Sunday, December 22, 2024
The attitude of Budget in Seattle was quite good. They might have realized we were returning customers through our conversation, so they didn't dare push additional charges.
Read More >4 /10 Average
Reviewed: Sunday, December 22, 2024
Waited a long time to get the car because the model I reserved wasn't available. They eventually gave me a Jeep, but it was an older model. It looked larger, but had less luggage space than the full-size sedan I originally booked.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Satisfied
Read More >2 /10 Poor
Reviewed: Sunday, December 22, 2024
Had to wait in line for over half an hour.
Read More >6 /10 Average
Reviewed: Sunday, December 22, 2024
Did not buy insurance, reception was not happy, the reserved car was not available, switched from Edge to Murano, and charged an extra $121. Not sure what the charge was for. After multiple calls, nothing was resolved. Will stick with big companies in the future. Regardless of the English text on the online order, it doesn't matter. They simply don't acknowledge it.
Read More >4 /10 Average
Reviewed: Sunday, December 22, 2024
After they realized I was only with one other person, they downgraded me to a Jeep Compass. Their attitude was mediocre.
Read More >2 /10 Poor
Reviewed: Sunday, December 22, 2024
One of the worst car rental experiences in the US. The service attitude is truly unpredictable! They forced me to upgrade the vehicle and required me to purchase additional insurance. And upgrading the vehicle requires extra payment!
Read More >2 /10 Poor
Reviewed: Sunday, December 22, 2024
Didn't understand the charges, where did the extra $89.00 come from?
Read More >6 /10 Average
Reviewed: Sunday, December 22, 2024
When picking up the car, I was given the wrong contract, but at least the issue was resolved when returning the car. It just took a bit long, both for picking up the car and resolving the issue. Takoma Airport's phone is hard to reach, and the same goes for calling other stores.
Read More >4 /10 Average
Reviewed: Sunday, December 22, 2024
Who's punishing whom? The Budget staff said the contract from Zuzuche is not related to them, and in their eyes, Zuzuche means nothing.
Read More >2 /10 Poor
Reviewed: Sunday, December 22, 2024
The Indian clerk talked nonsense, pushed unnecessary insurance, and charged randomly.
Read More >6 /10 Average
Reviewed: Sunday, December 22, 2024
The attitude was average, they kept trying to get me to upgrade the car. I suspect the car I reserved wasn’t available. In contrast, big companies like Enterprise would directly upgrade the customer.
Read More >4 /10 Average
Reviewed: Sunday, December 22, 2024
Everyone, please be careful with the Budget car rental store. I've rented cars many times, and this is the first time I've encountered hidden charges that I was unaware of, which were forcefully added. I've applied for after-sales service, and a week has passed with no resolution. Where is the efficiency?
Read More >8 /10 Very good
Reviewed: Sunday, December 22, 2024
Received an upgrade
Read More >2 /10 Poor
Reviewed: Sunday, December 22, 2024
We waited for almost 2 hours to rent the car, even though there weren't too many people.
Read More >2 /10 Poor
Reviewed: Sunday, December 22, 2024
Charged an extra $99 without clear notification!
Read More >6 /10 Average
Reviewed: Sunday, December 22, 2024
Lack of transparency in charges
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Reasonable price and convenient service.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Both pickup and drop-off are very convenient, no complicated procedures, impressed by the trust system in the US.
Read More >8 /10 Very good
Reviewed: Sunday, December 22, 2024
Good
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Excellent
Read More >8 /10 Very good
Reviewed: Sunday, December 22, 2024
Got switched to a Chrysler MPV, which had mediocre handling.
Read More >4 /10 Average
Reviewed: Sunday, December 22, 2024
There was a last-minute car change. The counter said that the reserved car was unavailable and offered an upgrade. After agreeing, went to the parking lot and found no car in the designated space. Asked a staff member and was told there were no cars left. They switched to another car and said it was the only one available, no other options. Very frustrating.
Read More >2 /10 Poor
Reviewed: Sunday, December 22, 2024
Very polite, but insists on adding extra services.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Picked up a new car but had to change it later. There were some hiccups, but it ended well.
Read More >2 /10 Poor
Reviewed: Sunday, December 22, 2024
I returned the car with a full tank, but they claimed it was not full and charged me for 1.8 gallons (about 6.8 liters). They said the tank was 15.5 gallons when I picked up the car and 13.7 gallons when I returned it. Whether the rental company has the ability and time to accurately measure the fuel level is questionable. Even after the fuel nozzle clicks, you can still add a few more liters. They charged $9.9 per liter plus an 11.11% service fee. Extremely dissatisfied.
Read More >2 /10 Poor
Reviewed: Sunday, December 22, 2024
Budget staff at Seattle airport uses some manipulative tactics. First, they ask about the number of people and luggage, then tell you that the car you booked is not available and suggest you upgrade for double the price. After refusing, the staff claim the price includes full insurance and advise you to sign electronically to save time. If you trust them, you may fall for it, as I discovered the next day that they had added duplicate insurance, which cost almost as much as the car rental.
Read More >6 /10 Average
Reviewed: Sunday, December 22, 2024
Long wait time
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
No pressure to buy insurance.
Read More >6 /10 Average
Reviewed: Sunday, December 22, 2024
The Asian-looking male receptionist tried to add over a hundred dollars of unnecessary insurance without explanation and asked me to click 'agree.' Luckily, I noticed this by following the guidelines from the car rental website. When I asked him to change it, he added another $60 or so for GPS without any explanation again. I had to emphasize that I had already purchased and prepaid for everything I needed before he finally corrected it to zero. This is a typical case of taking advantage of Chinese customers. You can upsell, but you must explain it—this is deceptive.
Read More >2 /10 Poor
Reviewed: Sunday, December 22, 2024
Exploited unfamiliarity with the language to upsell expensive insurance
Read More >6 /10 Average
Reviewed: Sunday, December 22, 2024
Additional charges were not disclosed when signing the contract, and no electronic contract was provided.
Read More >8 /10 Very good
Reviewed: Sunday, December 22, 2024
Service was decent, no pressure to buy insurance.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Because we arrived after 10 PM, there were very few people.
Read More >6 /10 Average
Reviewed: Sunday, December 22, 2024
They try to sell insurance.
Read More >8 /10 Very good
Reviewed: Sunday, December 22, 2024
The counter service was excellent.
When we arrived, Budget was already closed, and Avis handled the car pickup. I booked a car, but the only options available were a truck and a van. The two of us ended up using a huge van, which we drove around the city for two days. We didn't cover much distance, but refueling cost us 63 dollars.
Ashutosh Karkhanis
Seattle
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Super Value for Money
Read More >9 /10 Excellent
Reviewed: Sunday, December 22, 2024
We found budget staff great. They didn't try to upsell us. When we dropped off car we had a crack in side door window due to following a gritting lorry. The staff made no fuss and seemed more concerned about our welfare.
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