The attitude was average, they kept trying to get me to upgrade the car. I suspect the car I reserved wasn’t available. In contrast, big companies like Enterprise would directly upgrade the customer.

One of the worst car rental experiences in the US. The service attitude is truly unpredictable! They forced me to upgrade the vehicle and required me to purchase additional insurance. And upgrading the vehicle requires extra payment!

The car rental plus full insurance was over 4000, and there were additional fees over 2000. I wanted to read the terms carefully, but the staff urged me to sign quickly. As it was my first time renting a car abroad and I trusted the Americans, I ended up paying more.

I had pre-booked a full-size car, but there were none available when I arrived. They even asked if I wanted a 2-door car. After waiting for over 20 minutes, I was given a bright red car. Two grown men driving a bright red car for a business trip, we were too embarrassed to park it in front of the company. I will definitely not use Budget again.

There are additional fees.