After returning the car, we took a bus. I specifically mentioned I needed to go to the terminal and take the Hilton hotel shuttle bus. However, as soon as the female driver left the return area, she told us to get off and walk. We walked straight through two traffic lights and then turned left before reaching the hotel. Thankfully, we didn’t have large suitcases, but we still carried four bags and had a child with us. She could’ve dropped us off at the Hilton hotel entrance or even at the terminal, but instead, she made us walk a kilometer late at night! What right does she have to decide for us and make us walk—especially for such a long distance? This is unacceptable and incredibly inconsiderate!
The staff at the store were incredibly inefficient, with a waiting time of over 20 minutes. They didn't have the BMW X3 I reserved, and frustratingly tried to upsell insurance. Despite our repeated refusal, they were unhappy, emphasizing that this was a luxury car and falsely claimed the insurance was mandatory.
“I will reconsider based on the shuttle experience”
About Thrifty:9.7/10
There was no proper queuing system at the Thrifty shuttle pick up point.
We had 8 pieces of luggage (inc car seat and pram) and it was impossible for us to get on the shuttle bus that takes us from the Thrifty drop off office to LAX.
The buses that came were either full or people have no consideration that we arrived first.
We ended up having to call UberXL.
About QEEQ:10.0/10
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