Thrifty - San Francisco - O'farrel Information, Car Rental Instructions & Policies

I waited almost 2 hours for a car even though I had booked well in advance.

The girl who we pick dates car up from was super friendly and helpful. We requested a Mustang and she was able to arrange that but we had to wait a couple of hours because all they had available at that moment was a Camero but we wanted the Mustang

Picked up car was not cleaned at all (interior). We had to wipe the back seat since something was spilled in it.

The staff had a good attitude! There was a line to get the car, and we didn't get to choose it ourselves in the parking lot; instead, they directly gave us the keys.

Terrible car rental company! Overcharges and has hidden consumer frauds! Details as follows: 1. When picking up the car, they deceived us into thinking our package included a free tank of gas (the international voucher said it included gas), and told us to use it up before returning the car. When returning the car, I reminded the staff that my package included a free tank of gas, and they acknowledged. 2. We chose a package on QEEQ, but at the store, the contract included another so-called default package (which required an additional fee). This was unknown at the time of pickup. They took a deposit with a pre-authorized card charge, and deducted the cost after we returned the car (without notification since it was from the pre-authorization). 3. Why doesn't QEEQ's platform packages align with the rental company's contract? The contract should match what we chose on the platform. If I have to verify the contract against the package at pickup, what do I need the platform for? 4. QEEQ is really terrible. Their post-rental service is weak. I’ve used Ctrip Car Rental before and had a better experience. I can't believe the first time I used QEEQ, I got scammed! Will anyone want to use this platform again?

Terrible car rental company! Overcharges and has hidden and fraudulent practices! Details are as follows: 1. When we picked up the car, they told us our selected package included a full tank of complimentary fuel (the international voucher supposedly included it). They advised us to use it up, and during the return, we reminded the staff about the complimentary fuel. They acknowledged it. 2. The package we selected on the platform included a hidden 'default package' that required additional payment; this was not disclosed at pickup. They took a deposit as a pre-authorization on the card, and after returning the car, they deducted the charges without notification. 3. Why isn't the platform's package based on the rental company's contract? The agreement should reflect what we selected on the platform. If we have to check if the contract and package match during pickup, what's the point of the platform? 4. This platform is really terrible, and post-rental customer support is weak. I had a better experience with Ctrip Car Rentals before, and it's a shame I got scammed the first time I used this platform. Will anyone want to use it in the future?

Clear process, friendly attitude, efficient service.

Overall experience was good, convenient and fast, short waiting time for car return.

There were no dedicated Thrifty staff for returns, at least none wearing the company uniform.