The car that was provided was not as per the reservation; instead, we were given a downgraded vehicle. With a full number of travelers, the trunk was completely packed, making the trip uncomfortable. This was the biggest regret of the trip. In the future, I hope the company adheres to the rental agreement and does not arbitrarily provide any car. There is a payment contract in place after all. If I had known this was going to be the result, I would have rented a seven-seater business vehicle. I'm used to driving SUVs back home and wanted one abroad too. It was more expensive and I was downgraded.
AVIS's service was excellent! We had a minor accident during our self-drive trip, and they handled it quickly and efficiently. They even provided a replacement car. When we returned the car at Bangkok Airport, they gave us a special ride to the terminal.
The service attitude and quality were good. The return route instructions need improvement as non-locals can't understand them. The car was in good condition, but it was provided to us with some body damage that wasn't repaired, which was not appropriate.
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