The staff, whether at reception, car pickup, or return, were very polite and welcoming. They might ask if you'd like insurance upgrades, but a courteous decline is sufficient without any pressure. Returning the car was also convenient, and the deposit was refunded promptly. This was my first time renting a car, and although I was initially concerned due to previous reviews, this experience turned out to be very pleasant.
Personnel peu agréable.
Le comptoir n'ouvre qu'a 09h00 attention si vous avez un vol avant vous devrez attendre sur le parking pour récupérer votre voiture.
I got my car too late, uncleaned and with plenty off damages. When I complained I was told that I was too late and that my car was given to other customers. When I called to extend my stay, I was promised a call back which I never got. So far I’m still missing my security payment of 250 Euros which I’m afraid they will try to keep as the car purportedly had new damages upon return and a missing luggage cover. By far one of my worst rental experiences and I travel a lot! Please fix this and make sure I get my deposit back.
About QEEQ:10.0/10
Rental process was smooth. Complaint process not used yet, to come. Will see how they appreciate their customers.
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Customer Service
Superb - Efficient and Friendly
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