Satisfied

Waited for a long time at the site

Extremely poor, the worst car rental experience. Promised a Land Rover but gave a Highlander instead, and at that time both QEEQ and Europcar clearly acknowledged it was a downgrade. What about the promised refund? After using the car, they denied responsibility.

Booked an SUV, but upon arrival, was told it had broken down the day before, and only a compact sedan was available. We had the option to drive to another location to swap it, but our schedule was already tight. So, we had to take the compact car, which was very cramped for 4 adults, 1 child, and a car seat. The entire trip was uncomfortable. If the car broke down yesterday, why couldn't they arrange another one by then? Very dissatisfied.

I get a replacement Holden car which is better than the original Toyota car. It takes me longer than expected for returning the car. It may be due to that it is being the busiest time of the day especially on a public holiday.

It is easy to hire a car on Easyrentcars.com. I will use it next time.