AVALON AIRPORT CAR RENTAL REVIEWS

Arrived early and there were not many people in line. Finished the procedures quickly and got the car immediately.

Arrived early, staff explained early pickup and return, smoothly collected the car

Waited for a long time at the site

Very good

Service attitude is okay.

Despite my flight arriving after 10 PM, which was after store hours, there was still staff waiting for me to pick up the car! Thank you so much!

Good

So convenient.

On February 22nd, I accidentally left my camera in the car when leaving Melbourne Airport. I contacted the rental company through Zuzuche and they reported that they were unable to reach the rental company. Despite multiple suggestions to try other contact methods, Zuzuche's customer service was rigid and handled the situation poorly, causing us to miss the best time to recover the camera. After five days, on February 27th, they informed us that the rental company staff were on vacation, hence the delayed response, and they claimed they found nothing. I am very dissatisfied with this; Zuzuche is unreliable in critical situations.

No staff at the counter, waited a long time for both pickup and drop-off

Melbourne Avalon Airport is not crowded and the queues are short.

Paid a $100 deposit when picking up the car, but haven't gotten it back yet

The staff were very nice during both the rental and return process. They explained everything in detail and the process was smooth.

Quick car pickup

Overall service is satisfactory.

The service attitude was indeed very good, but the efficiency was low. I waited in line for almost an hour.

Pick-up and drop-off are relatively easy, but an extra AUD 276 was charged during the rental, which I don't understand as it exceeded the booking cost by EUR 50 without any expense statement.

Easy to find right after exiting the airport

No need to queue, very professional

Due to the language barrier, communication wasn't very smooth. We arrived more than half an hour early to pick up the car. During the pre-authorization, an extra day's rental fee was directly pre-authorized (originally 100 AUD, actually 182.07 AUD). We only realized this after the payment was processed. Upon inquiry, they said that 82.07 AUD is an extra day's rental fee, which would be refunded if we return the car within the allowed time (even if it's half an hour earlier). If we exceed the time, the fee would be deducted. It would have been more acceptable if we had been informed before the payment.