PERTH AIRPORT CAR RENTAL REVIEWS

I will recommend to family & frenz to hire from here & not at the airport alot affordable I will be back again to hire from this company.

Great service & affordable.

Apex had not received my details nor payment after booking thru QEEQ. As my flight was delayed and I arrived at my destination late (4:30pm), apex refused to pick us up from the airport because they state last pick up at 4pm. They offered to call me a taxi at my cost and they close at 5pm so I was struggling to make it in time. They had no details nor payment thanks to QEEQ so I couldn’t even get a refund.

Busy time, service staff were very good!

Pricing was higher than expected, 244.97 first charge 23/8 505.30 charged before we picked up car 5/10 535.00 when we picked up car on 8/10 Then a credit came through of 500.00 on 19/10 when car returned Were we overcharged by mistake, please check and report back!

Nil navigation system working

Counter staff very pleasant. Had to point out that booking included my wife as second driver without any charge. One of the few companies I found that didn’t have restrictions for mileage based on 100km within Perth area. There is a map on their site showing boundary limits which is excellent. Pick up easy, drop off is literally that. Drop the keys and go. The only down side to this is they don’t look over the car or check mileage/fuel so you wonder if you will be contacted for anything in the days after. However this has been 8 days since drop off and no contact but there was’t a need for this as the car was returned in the same condition as pick up. I have used Apex in NZ and would use again. Only issue was trying to contact Apex before booking as there is only a NZ number.

Maybe state that UK driving licence holder doesn’t need the international licence. I emailed QEEQ in advance to verify this with the. Email contact from QEEQ and texts with tips and info for collection and drop off and how to contact if any issues.

Draw a map in counter to tell people how to get the car.

Give a map to customer where to get the car.

Good and helpful

No problem with the booking a car

Pick-up/drop-off method "In terminal" is misleading as the actual location is at car-rental section. Child seats should be properly installed instead of expecting client who is not familair to install them.

All good.

Car exceeded expectations

Cheap and very reliable. Would surely book AVIS again for future bookings

A little laggy and confusing as my account on the app did not reflect my bookings at all but the email did.

Customer service were accommodating with our delayed pick up due to an unforeseen circumstance. Security deposit refunded 1 day after returning the car.

Nil

Yes customer service was great when I had an issue with the car rental, quick response

Easy to use platform and cheap yet quality cars

Corolla Hybrid was an excellent car - very frugal on petrol and comfortable to drive. Pick up and drop off were relatively easy.

the booking platform is easy and rates are competitive. However I keep earning points but cannot work out how to spend them.

You can fill out the rental information online in advance. Once you arrive at the airport, call the rental company, and their staff will drive to the airport to pick you up. It's quite convenient.

You can fill out the car rental information online in advance. After arriving at the airport, call the rental company, and they will send someone to pick you up. It is quite convenient.

You can fill in your rental information online in advance. After arriving at the airport, call the rental company, and their staff will pick you up at the airport. It's quite convenient.

Service was excellent and the vehicle was economical comfortable and reliable thank you

All is great, including last minute permission to extend hiring for a few more hours (extra charges applied).

Always call me to update issues whenever one arises. Thanks a lot.

Booking process wasn't very good first time as I drop the car off at 3am, it started at 7am so I was thinking the gates must be closed, which in the past has stopped me from hiring from ACE, but now I know about the early drop off I will use ACE again

The car rental company was fantastic . And i really can’t say enough about the staff . I can’t remember the young ladies name but she really made the whole experience a breeze . I would really recommend this company to any .

This company was great to work with . I didn’t see that much of a price drop . But it was a good experience just the same .