Excellent all round

Very satisfied

Due to the airport location being fully booked, we had to pick up the car at an off-airport location that required a shuttle. The shuttle driver was very rude and lacked any sense of service. After picking up the car, he wouldn't let us stop in front of the office to load our luggage because it would block other passengers. He made us move to the parking lot, not considering that we had a lot of luggage and were traveling with elderly and young people.

車の受け取り〜返却までとてもスムーズでした。おかげで問題なく旅を終えることができました。ありがとうございます。 ただ、返却の時駐車するスペースがどこにあるかわかりづらかった点は迷いました。借りた会社のスペースが埋まっていたからです。「他の会社に停めて良い」などの説明があるとより便利に感じられそうです。

Very disappointed that the car was damaged on both sides, had no hub caps, and the brakes made a grinding sound when applied. As we were travelling in mountainous terrain, this was a worry. The vehicle had obviously been in an accident prior to our arrival. Also booked snow chains, but when we arrived we were told we could pick them up from Adaminaby - which was nowhere near Mt Selwyn and Tumut.

Great service. Dirty car inside.