Wir haben ein fr uns zugeschnittenes Auto bekommen

Good. The car has good safety features, including lane keeping, cruise control, rear cross-traffic alert, and a backup camera.

Very satisfied

They added extra insurance without explanation (I had already purchased it during the booking and provided it along with the rental reservation form). They also switched to a fuel-empty return policy without asking. During the pickup process, the staff barely spoke five sentences to me, mainly urging me to sign the contract without showing me the specific terms. It was a deceptive transaction and a very unsatisfactory rental experience. I won't rent from AVIS again.

Bought extra insurance

The counter is not big, making car pickup easy.