Excellent QEEQ service, but watch out for AVIS! Unwarranted and exhorbitant charges.

United States

Reviewed: Thu, Aug 18, 2022

About AVIS: 5.0 /10

AVIS charged me about $96 (£80) after dropping off the car. The only charge that I expected to come off my deposit was the toll paid in New York. That toll should have been about $20 or about £15. There was no damage to the car and the car was returned clean and fully fueled up. I dropped most scores except for the excellent staff on site so that the overall score will be average. AVIS needs to send an email breaking down the charges to justify the $96 taken from my deposit.

About QEEQ: 10.0 /10

Reply by Qeeq:
Thank you for your comment. Regarding the extra charge you mentioned, upon checking it is for fuel charge. The final invoice has been forwarded to you. If you have any questions, please kindly advise us.

AVIS

Philadelphia Airport(PHL)

Philadelphia

United States

Large SUV | Chevrolet Tahoe or similar

1 days rental

Relevant Reviews on AVIS in United States

Hiram Chaplin

United States

1 days rental

AVIS

San Francisco Airport(SFO)

San Francisco

United States

Reviewed: Thu, Jun 27, 2024

About AVIS: 10.0 /10

Satisfied

About QEEQ: 10.0 /10

Louise Rosalind

United States

1 days rental

AVIS

Los Angeles Airport(LAX)

Los Angeles

United States

Reviewed: Sun, Nov 27, 2016

About AVIS: 2.0 /10

At Los Angeles Airport, I was inexplicably charged an additional $30 for roadside assistance despite clearly requesting no additional services. They also did not specifically inform me about this charge. I mentioned that I might return the car two hours later than scheduled, and the staff assured me that extending the return time to 4 PM would be fine with no extra cost. However, when I returned the car near San Francisco, I was charged over $40 extra for returning late. I called AVIS to inquire, but they said there was nothing they could do since I had signed without reading the details. Originally, the rental cost was around $80, but I ended up being charged over $70 more, almost doubling the price. This experience was extremely disappointing and felt deliberately deceptive. This is not my first time renting from AVIS, but the experience was so poor that it merits a very negative review.

A.Deshpande

United States

3 day rental

Economy | Kia Rio or similar

Reviewed: Tue, Nov 15, 2022

About AVIS: 6.0 /10

Their road side assistance was terrible. I will never recommend AVIS to anyone. I had a tire blowout & I was sitting in the car for over 2 hours on a busy highway & no one turned up. Terrible experience.

About QEEQ: 10.0 /10

P. Gutierrez

United States

5 day rental

Economy | Ford Fiesta 2 Doors or similar

AVIS

Orlando International Airport(MCO)

Orlando

United States

Reviewed: Fri, Aug 6, 2021

“Great experience!”

About AVIS: 10.0 /10

Great customer service. The pick-up was fast and easy and the representative was very kind! Thanks, Jean at the MCO counter!

About QEEQ: 10.0 /10

Great app. Was a little concerned due to some reviews, but contacted them and they were so kind and solved my doubts. Definitely would make a rental through the app again!