Terrible. The staff and the hadn’t ever seen a French driving license and refuse tu give me the car!!!
First time in my life ever! That ruined my entire day of work and I had to find another agency to get a car.
About QEEQ:8.0/10
Very kind and helpful during the process of booking.
The service attitude was average. I especially didn't like how they proactively recommended upgrading to other car models or additional insurance. Also, I had an unusual experience with the fuel policy this time. In past rentals, cars were given and returned with a full tank. However, this time I missed that the contract had a 'FPO Accepted' clause, meaning 'Fuel Purchase Option.' This led to an extra charge for a full tank of fuel, including taxes and service fees, amounting to nearly $40, even though I returned the car with a full tank. Fortunately, I noticed this when I rented another car right after returning the first one, and I requested a refund. Currently, I'm waiting for the refund. Reminder to all rental friends: always clarify any fees you don't understand!
“All 3 people I interacted with were professional, friendly and pleasant, and easy booking process.”
About Thrifty:10.0/10
All 3 people I interacted with were professional, friendly and pleasant. They say "people remember how you make them feel" and I left each interaction with a smile and feeling great. Whoever checked me in was a very professional young man who made me feel like my time was valued, I was taken care of. He advised me on my routes re the ezpass. The gentleman downstairs and the gentleman at pick up were friendly and funny (even at 430am!). GREAT job all around everyone.
“Excellent except very difficult to find the entrance to return the vehicle”
About Thrifty:8.6/10
Like: Got upgraded Dislike: Return directions
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Customer Service
Worst ever, thanks to thrifty Burbank airport.
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