CAR RENTAL REVIEWS ON HERTZ IN QUEENSTOWN

Convenient, quick, courteous. The staff specifically reminded us about driving tips.

Overall, I give four stars. The reason I deducted one star is because they told me at the pickup store that the car of the same class was unavailable. Although they offered a free ride to the airport to get it, I declined due to time constraints and chose a lower class car. We negotiated a 50NZD discount on the one-way rental fee. Fortunately, the car had less than 20,000 kilometers and was very new.

Satisfied

Hertz’s service was excellent.

Excellent service

Unauthorized claims received from Hertz. Have already written to the easyrent cars and Hertz

Very good.

Car was in good condition and ran excellently. Easy to pickup and drop off. Staff member was friedly. Gave correct instructions to return it after hours.

Car needed by Christch Hertz while it was in Queenstown. It suited us as we were to catch an international flight from Christchurch but were in Queenstown. So only $2 (NZ) had to pay.

Although we had pre paid the collision damage waiver, Hertz advised this was not the case and charged for this again. They also denied that we had paid a deposit despite showing them the Qeeq receipt. When asked to see his screen I pointed out his own system showed a $200 deposit. The Hertz rep advised the Qeeq agreement was noting to do with them. Total agreed to paid via Qeeq $1,034.19 total charged by Hertz $1,219.94 on top of the $244.13 deposit paid. Accordingly total charged $1,464.07 against the agreed $1,034.19 an extra cost of $429.88!

As noted in the Hertz comments $429.88 charged against our card which we want addressed.

Very convenient.

Pretty convenient

Booked a Prado well in advance, but they provided a Highlander instead. Even though it was a downgrade, they didn't refund the cost difference. We agreed I could return the car with an empty tank, but I returned it with half a tank of fuel left. Not only did they not refund me, but they also charged me for the remaining fuel.

Friendly service with detailed explanation of traffic rules.

I booked a 2023 model, but received an old one. They said there's only one car, take it or leave it.

Very good

I booked because it included zero deductible collision and theft insurance, but at the car rental location, they insisted there was no such coverage. Even with the voucher from Zuzuche, the staff couldn't read Chinese and stubbornly insisted there wasn't zero deductible coverage. At the time, Zuzuche couldn't provide immediate help to solve the issue, so I felt scammed (either rent a car without insurance or pay extra for it).

Car was neat and clean. It did meet the expecations.

A call to customer before pickup to guide would have been great.

The Queenstown airport location is easy to find, no queues, very lucky.

Good

When we returned the car, there happened to be a staff member patrolling the parking lot. They took the keys and said everything was okay, so we left. Important note: there was no joint inspection of the car! Two days later, we received an email notification of car damage and a hefty bill!