From United States
+1-8007618913
From Canada
+1-2897685366
From United Kingdom
+44-2035140670
From Japan
+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Malaysia
+60-392125422
From Mexico
+52-7449800692
From New Zealand
+64-99508740
From Peru
+51-17009061
From Switzerland
+41-445514539
From Thailand
+66-25088458
From Singapore
+65-31585008
From Australia
+61-1800-507-258
From Turkey
+90-850-390-7486
From Italy
+39-800729010
From Portugal
+351-304500663
From Brazil
+55-6140426960
From France
+33-970019487
From Israel
+972-23752163
From Germany
+49 6107 6353100
From China
+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Live chat Email us Service Code: 7159363356
From United States
+1-8007618913
From Canada
+1-2897685366
From United Kingdom
+44-2035140670
From Japan
+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Malaysia
+60-392125422
From Mexico
+52-7449800692
From New Zealand
+64-99508740
From Peru
+51-17009061
From Switzerland
+41-445514539
From Thailand
+66-25088458
From Singapore
+65-31585008
From Australia
+61-1800-507-258
From Turkey
+90-850-390-7486
From Italy
+39-800729010
From Portugal
+351-304500663
From Brazil
+55-6140426960
From France
+33-970019487
From Israel
+972-23752163
From Germany
+49 6107 6353100
From China
+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Available between 10.00 a.m. and 19.00 p.m. (Japan Time)
LINE Live chat Email us Service Code: 7159363356
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CAR RENTAL REVIEWS ON EUROPCAR AT AUCKLAND AIRPORT, AKL

Average rating on Europcar at Auckland Airport: 8.5 /10

C.STEIRN

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Compact | Kia Cerato or similar
Reviewed: Wed, Oct 26, 2022
“Above average except for dysfunctional sat nave which spoilt the experience.”
About Europcar: 8.0 /10
The Kia was in excellent condition and the latest model. However: Firstly, when I inquired about whether the vehicle was equipped with sat. nav. I was told it was$12 per day extra. For 15 days this amounts to an extra $180. I refused. I had assumed it was equipped with Apple Car Play which it did. This worked in conjunction with my Iphone. Secondly, it stopped working. I went to a Kia dealer who could not get it to work, stating there is something wrong with the software. This became an inconvenience as I could not use the vehicle monitor screen for navigation. I was obliged to purchase a mobile phone screen mount. It follows I was mislead in relation to having to pay extra for sat nav. The sat nav should also be repaired before anoter customer gets caught out. I told the lady when I returned the vehicle. However, I do not think she made a note of it. Very frustrating.
About QEEQ: 8.0 /10

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Medium SUV | Mitsubishi ASX or similar
Reviewed: Wed, May 20, 2020
“I am Happy !”
About Europcar: 8.0 /10
worked good !
About QEEQ: 8.0 /10
No problems !

Bruce

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Small SUV | Mitsubishi Outlander or similar
Reviewed: Wed, Jan 10, 2024
About Europcar: 8.0 /10
Car was brand new - plug-in hybrid. Problem was no AC-DC adaptor to allow fast roadside charging, so most driving was with engine, which was a shame. Long paperwork process at pick-up and long wait for service. Hard to find drop off counter at Wellington airport (it's inside, unlike the others).
About QEEQ: 8.0 /10

W.Clarke

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Small SUV | Mitsubishi Outlander or similar
Reviewed: Wed, Dec 4, 2024
“disappointed.”
About Europcar: 10.0 /10
their service was fantastic and did their best to assist me resolve the issue with getting the right size vehicle at an extra cost.
About QEEQ: 8.0 /10
I was not provided with an Outlander as originally promised. Europcar pointed out that the vehicle classification in the booking is "Small SUV" and booking and gave me a Mitsubishi ASX. I therefore had to pay an additional NZD$480 to get the Outlander. This is the first time I have had an issue with a Qeeq booking

Mirabelle Ingersoll

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Reviewed: Wed, Dec 13, 2023
“Auckland, Glowworm Caves, Hobbiton, Auckland”
About Europcar: 10.0 /10
Great service attitude. Although I don't understand English well, they patiently used a mobile translator to communicate.
About QEEQ: 10.0 /10

WOJTEK

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Medium SUV | Ford Ranger Canopy or similar
Reviewed: Tue, Mar 3, 2020
“No problems throughout”
About Europcar: 10.0 /10
Smooth and easy
About QEEQ: 10.0 /10
Good price with little hassle

S.Rattakham

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Small SUV | Mitsubishi Outlander or similar
Reviewed: Thu, Jan 12, 2023
About Europcar: 7.0 /10
We have not got the car we booked for. I was told that the car we booked is not available due to Christmas holiday. And they offered me to take Suzuki swift instead at the same cost. We explained to them of many luggage problem. They told me to rent another Suzuki swift and pay additional cost. Firstly we wanted to take this offer but another driver forgot to bring original driving license. So we have only one driver. This driving two cars offer is not possible. We checked with other car rental companies but they have no car available as well We were upset and looking for other option such as flying from Auckland to Wellington directly on that day and cancelled all other booking we made such as hotels and touring programs which we booked and paid. After spending more than an hour to find solution at nearby car rental booth there was another customer who heard of our situation, he kindly told us that he was offered Susuki swift option as well which he took it but he returned to change the bigger car after he went to the garage and he found that there were some big cars in parking garage. So we have a hope, we returned to the booth and asked the front officers in begging manner to check the available car, luckily they offered us the Mitsubishi Triton with cab and fiber back covered trunk. This car is suitable to carry three people and all luggages. We took this offer which charged at the same price we original booked. We delayed three hours in car rental situation so we have to skipped some program to catch up the rest. It was shock and upset situation for us which are foreigner tourist. we would like you to find the proper solving problem in future Regards,, Sannpat Rattakham
About QEEQ: 7.0 /10

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Pickup Truck | Ford Ranger or similar
Reviewed: Sun, Oct 20, 2024
“Average”
About Europcar: 10.0 /10
Just need to work on communication with the office at the Auckland airport. Need better communication to be honest
About QEEQ: 10.0 /10
It was alright
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Michelle

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Reviewed: Sun, Nov 19, 2023
About Europcar: 8.0 /10
Overall service was good, but I was fined for returning the car with 10 liters less fuel, and the penalty was calculated based on 35 liters at double the fuel price. It seems unfair to me.
About QEEQ: 8.0 /10

Zenobia Oscar

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Reviewed: Sun, Feb 4, 2024
About Europcar: 10.0 /10
Pretty good
About QEEQ: 10.0 /10

Patrick Ziercke

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Small SUV | Mitsubishi Outlander or similar
Reviewed: Sat, Nov 16, 2024
“Absolutely brilliant!”
About Europcar: 10.0 /10
Excellent Employee at the Auckland airport and the Wellington airport! Car was amazing!
About QEEQ: 10.0 /10
Excellent help from employees to reschedule my pick up time!

Milo Ruth

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Reviewed: Sat, Mar 23, 2024
About Europcar: 2.0 /10
This experience was very poor; they couldn't solve my problems properly. They kept shifting the responsibility to the car rental company. I rented the car from your platform, not directly from the car rental company, so of course, I would come to you when there's an issue. How you communicate with the car rental company is not my concern. They just shirk responsibility and don't want to take any. This rental completely messed up my travel plans. I will not rent a car from this platform in the future, nor will I recommend it to people around me.

Phil Adela

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Reviewed: Sat, Jul 20, 2024
About Europcar: 6.0 /10

Switched to a Ford Mustang Mach-E, and the condition was average.

We had a half-day layover in Orlando and decided to explore the city. A taxi from the airport to downtown costs $100, so we decided to rent a car. With four people and lots of luggage, we booked a Mitsubishi Outlander. However, upon pickup, we were informed it was unavailable and were given a Ford Mustang Mach-E instead, with an additional $20 fee. This shouldn't have been charged to the customer, as it was the rental company's fault. The car was smaller, and we had to place some luggage in the front seat, which was quite frustrating. I didn't argue since it was just for half a day. (Switching to a Kia Carnival would have cost an additional $20)

About QEEQ: 10.0 /10

Phyllis Morgan

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Reviewed: Mon, Jun 10, 2024
About Europcar: 8.0 /10
Not bad overall. However, the staff at the counter described the car as brand new, but upon inspection, we found five minor damages. After taking photos and discussing with them, they asked us to email the company, which I found unsatisfactory.
About QEEQ: 10.0 /10

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Small SUV | Kia Niro or similar
Reviewed: Mon, Jan 15, 2024
“Service qeeq.com excellent mais problème avec location véhicule électrique avec Europcar Auckland”
About Europcar: 9.0 /10
Bonjour nous avons eu un problème non pas avec le véhicule upgtafé ( payant) électrique mais avec l'impossibilité de recharger aux bornes car il faut télécharger des applications uniquement disponibles sur le store NZ. Donc on s'est retrouvé coincé à Hamilton avec l'obligation de retourner à Auckland et de changer de véhicule pour du diesel !!! En revenant à l'aéroport ( une journée de perdue) le personnel d'Europcar à reconnu que l'information pour obtenir une application spéciale permettant de recharger aux bornes pour les non résidents en Nouvelle-Zélande louant chez Europcar ne nous avait pas été transmise. Pire, le jeune homme au départ nous avait dit qu'il suffisait d'une carte bancaire pour recharger aux bornes partout en Nouvelle-Zélande, ce qui est absolument impossible. Reconnaissant leur erreur, ils nous ont donné un Pick up ford Ranger diesel à la place, très bon véhicule mais dont nous n'avions pas vraiment besoin pour 2 alors que nous souhaitions le remboursement de la journée perdue pour revenir à Auckland avany que la charge de la batterie ne soit épuisée. À noter que nous sommes restés plus d'une heure au téléphone avec l'assistance europcar avant de décider de retourner à Auckland et que les 3 personnes qui se sont succédées ont été incapables de donner la bonne information et de résoudre le problème. L'upgrade nous a coûté plus du double et nous sommes vraiment déçus que leur erreur n'ait pas été financièrement prise en compte. En revanche, rien à dire du côté de qeeq.com dont le service et l'application sont formidables.
About QEEQ: 10.0 /10
rien à dire du côté de qeeq.com dont le service et l'application sont formidables.

A.HAYASHI

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Pickup Truck | Ford Ranger or similar
Reviewed: Mon, Jan 15, 2024
About Europcar: 8.0 /10
素晴らしい最新の車でした。 荷台や室内に前者の残したボトルなどがあった。
About QEEQ: 8.0 /10

Timothy Ross

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Small SUV | Nissan X-Trail or similar
Reviewed: Mon, Dec 26, 2022
About Europcar: 8.0 /10
Car and booking process was fine; counter staff was amongst the least helpful of any retail employee I have encountered in the last 12 months anywhere
About QEEQ: 10.0 /10

P.Fielding

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Economy | Holden Barina or similar
Reviewed: Fri, Oct 14, 2022
“All good in the end.”
About Europcar: 8.0 /10
Some confusion as to where to pick up the car from, Domestic or International. Took a long time to get processed. Instructions to go to car pick up point were confusing but finally worked it out.
About QEEQ: 10.0 /10
Easy to use.

Truda Jones

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Reviewed: Fri, Mar 27, 2020
About Europcar: 10.0 /10
Very good
About QEEQ: 10.0 /10

Hilary Rusk

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Reviewed: Fri, Apr 19, 2024
About Europcar: 8.0 /10
Satisfied
About QEEQ: 8.0 /10

Pay for Car Rentals with Crypto

In addition to credit and debit cards, you can now pay for online car rentals with cryptocurrency! Bitcoin (BTC), Ethereum (ETH), and Bitcoin Cash (BCH) are accepted. Curious about how long a Bitcoin transaction takes or how to pay with Bitcoin? Read our FAQs for more details.
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