italy-car-rent Car Rental

最悪の会社です。

Avoid this rental company, they are a scam and overcharge severely. The contract listed 11 damages on the car when we received it, and after inspection, we added 6 more. When returning the car, the staff made a fuss over a tiny pea-sized scratch on the bottom of the car and asked if I had a photo. Who takes pictures of the bottom of the car? They then claimed it was new damage caused by me and charged me 150 euros. Complained to the rental platform and the rental company, thank you.

If you haven't purchased insurance from the rental company, be sure to thoroughly inspect the car inside and out when picking it up, or you might end up paying high fees. The car I received was quite old and covered in scratches. The rental company marked over a dozen damage spots, including a large scratch on the left front bumper. I thought they had noted all the damages, and since it was easy to distinguish old damage from new, I didn't inspect further. When returning the car, the staff immediately checked the left front area and pointed out a small scratch (about 3 cm) under the bumper, clearly old damage. She claimed, 'After a month, new damage becomes old,' but I only rented the car for 5 days and it was very clean. She then insisted, 'I don't care how many days. If you can't provide a photo of the damage at pickup, you are responsible.' Damage like this near the chassis would only be found by lying on the ground and using a flashlight at pickup. It seems that only buying insurance from the rental company can avoid such likely traps. I contacted the rental platform at the return site. Customer service said it's hard to dispute such cases and advised me to advance the 200 euros for repairs and then apply for reimbursement. I paid, but it's been a month and I haven't received the reimbursement.

The staff provided good service, but I had to wait a while to get the car because there were none available.

Pretty good

There were quite a few people processing car rentals at 9 am, so it was a bit slow.

Average.

Great, they upgraded me to an automatic Volkswagen.

The office is just a 2-minute walk from the parking lot via an internal path, but they insisted on giving us a map that took us 10 minutes to walk outside, and the staff didn't accompany us.

Very good

Initially, I had low expectations for a local car rental company, and this one had no reviews. I was a bit nervous, but it far exceeded my expectations! Highly recommend this local rental company! The staff spoke excellent English, making communication very smooth. Although they promoted insurance, they were very understanding when I mentioned I had already purchased it through a third party. They allowed me to pick up the car an hour and a half early without changing the return time, effectively giving me an extra hour and a half free of charge. The staff were very efficient and provided clear explanations about entering and exiting ZTL zones. The car was in excellent condition, almost brand new. The parking lot is in Florence's old town, so be cautious when entering and exiting.

Overall it was fine, with a bit of an Italian feel. The car provided had at least ten scratches, but the dealer had pointed out the damaged spots beforehand. Overall experience was okay.

I often use this rental company, the staff are very nice.

The overall service was quite good. They were very thorough in verifying the order. But I recommend buying full insurance at the counter. Otherwise, according to many Google reviews, the return process can be troublesome if you don't. I bought full insurance, so I didn't encounter any problems.

This is my second time renting from Italy Car Rent. The process is straightforward and convenient. Although the pre-authorization deposit is relatively high, as long as the car is returned without damage, there are no issues.

Very efficient

Smooth rental, except for a bit of confusion finding drop off location.

Upon returning the car, they claimed there were scratches, but it was obvious that the scratches were pre-existing. They said it was our fault for not taking pictures when renting the car and charged us 180 euros. It's really frustrating.

Terrible, they did nothing and charged me four or five thousand. It's a scam.

The car had a few more scratches than were highlighted at pick-up but I took pictures and there were no issues raised at drop-off