The office is just a 2-minute walk from the parking lot via an internal path, but they insisted on giving us a map that took us 10 minutes to walk outside, and the staff didn't accompany us.

No queue

This was an extremely poor car rental experience! This company has no office at Palermo Airport. There are only people handling the cars in the parking lot. Picking up the car went smoothly, but when returning the car, we couldn't find anyone, causing us to miss our next flight. We had to spend over 1000 euros to buy four tickets to Rome and activate subsequent ticket packages as compensation. Because we couldn't return the car on time, we lost a total of 1400 euros! Additionally, they count the rental time by the day if you exceed 24 hours, which is very unreasonable! I strongly advise against using this car rental company!

Very nice and efficient staff at pickup and drop off. Decent car, icompliant with the reserved category.

Fast and speedy process

No hassle