PARADISE Car Rental

Overall service was okay, but we had to pay a 40 MYR service fee because we were 40 minutes late due to taking the wrong exit.

The service was excellent. Due to a flight delay, the car was waiting right at the airport entrance. When we were an hour early for the return, they were immediately ready. Returning the car at the airport was also very smooth. The service was great.

This company is a scam! We received a car that looked like it was about to be scrapped. After getting the car, we felt something was wrong and wanted to return it, but the rental company insisted on giving us this car and said there were no other options available. We nearly got into an accident at the Kuala Lumpur airport roundabout because the brakes weren't working properly. Less than 10 minutes after leaving, we were pulled over by the police and given a ticket. The officer said the car's insurance had expired and it had two unpaid fines. This scam company is run by an Indian owner. If you search for this place on Google, you'll see it marked as a scam with numerous bad reviews. The owner rents out junk cars hoping customers will get into accidents so he can charge them a huge repair fee, and he is notorious for not refunding deposits. We were so scared after the near-accident that we didn't dare drive anymore, which resulted in a significant financial loss as we couldn't cancel our hotel reservations and the rental company offered no compensation. Be careful and avoid this place at all costs!

Pretty good, pickup and return are very convenient

We arrived an hour late to pick up the car, and the store had no cars left, so we had to wait for an hour for a car to be brought over. The car had high mileage and poor condition, with the generator warning light on. The store staff said it was fine to drive. We asked for a replacement, but they said none was available. We had no choice but to use this car.

Overall, it was pretty good. The vehicles were relatively new, and the features were satisfactory. However, it seems like the cars from rental companies in Malaysia are all like this.

Very good

Very satisfied.

The service attitude was acceptable, but the car was quite old. The car broke down midway due to a faulty motor battery, and we had to find a nearby repair shop ourselves. The company thought the repair shop's battery was too expensive. After several negotiations, the issue was resolved (we paid for the battery upfront, and the company reimbursed us when we returned the car).

Good

I was given the oldest car I've ever rented, with nearly 200,000 kilometers. Half an hour before returning it, I received a call, and at the airport, police stopped and inspected only this car. They accused me of dangerous driving and demanded a bribe to let me go. This severely impacted my impression of Kuala Lumpur!

Pick up location was confirmed the day before but was changed 15mins before time. We had to divert our taxi, it was complicated as we did not know the area. The car was very scratched and appeared very old with 156,000 kms on the clock. It was heavy to drive and consumed far too much petrol for the kms we did. It sounded like the exhaust was needing a repair and the indicators for change of direction did not work properly all the time.

There was only one staff member at the counter.

Considering the issues with vehicle inspection and voice guidance, I arrived early at the pick-up store, but it was closed. I reported this to the rental car service, and they said they would contact the car rental company and get back to me. Eventually, they said they couldn’t reach the company and asked me to wait nearby. I waited until around 3:50 PM (pickup was scheduled for 4 PM), but no one showed up. It was too hot, and my child couldn’t wait any longer, so we returned to the hotel, which was fortunately nearby. At the hotel, the rental car service contacted me again, insisting I go back to the store to avoid missing the opening time. I found it odd since they should be prepared in advance for my booking. After settling my child, I returned to the store, and this time it was open. However, I was told there were no cars available and I had to wait until 6 PM. They also showed me records of attempts to contact my domestic phone number, which was puzzling since I was in Malaysia. Suddenly, a car became available, so I signed the paperwork and went for the vehicle inspection. The staff only checked the exterior, noted some damage points, recorded the mileage and fuel level, and left while I was taking photos and videos. I had to figure out how to open the trunk and refuel by calling them later. By the time I left, it was already past 5 PM, but the recorded pickup time was still 4 PM. The car's performance was also poor; the steering was shaky. When returning the car, they mentioned it was dirty inside. I suspected they might charge me a cleaning fee, but I explained that the sand in the car wasn’t from me as I hadn’t been to the beach. They accepted my explanation, and the return was processed normally.

Firstly, it's very difficult to find the pickup location on the 1st floor, and the drop-off is on the 10th floor. Moreover, the promised 30-60 days deposit refund took much longer. I had to contact the rental car customer service to get it back, and I was told it would take 7-14 days after 10 days of continuous follow-up. Ultimately, it seems the deposit refund might take up to 90 days. This car rental company is completely unreliable. Terrible service. As of now, I still haven't received the deposit back since I returned the car on August 14th.

The staff were off duty and demanded 100 RM from me before they would come to let me pick up the car. They told me they would come within an hour, but I ended up waiting from 10 PM to 1:30 AM. I called many times, and each time they said it would take only a few minutes.

Besides renting cars in China, this was my first time renting a car abroad. When I arrived at the store to pick up the car, the rental company informed me that the original seven-seater was broken, and they had no car available for me. They were trying to find a replacement for me. At that moment, it felt like the end of the world. My parents, wife, and children were standing next to me, adding immense pressure. I wondered why they didn’t start looking for a car earlier. Why wait until I arrived at the store with my passport to begin searching? After half an hour, they found a seven-seater with noticeable front bumper damage and significant wear and tear. The worst part was the air conditioning was broken. Can you survive in Malaysia without air conditioning? Of course, I couldn't accept that. Another 45 minutes later, they found a five-seater. With no other choices, I had to accept it. The price difference is still being processed by Zuzuche. The outcome is yet unknown... However, I must commend the local rental store staff for their continuously excellent attitude and their efforts to assist me. Additionally, the Zuzuche WeChat contact has been helpful and supportive. Although the incident was unfortunate, I am grateful for their assistance. Thank you!

The car was in poor condition, with over a hundred thousand kilometers on it and no ABS. It's been almost four months and the deposit still hasn't been refunded.

Average

Pickup of the car was smooth and easy. Friendly operator.