Melbourne-Geelong-Great Ocean Road-Canberra-Sydney

Overall service was okay.

Was given a free upgrade to an SUV instead and pleasantly surprised at the quality and cleanliness of the car.

Got back to me immediately and helped me solved the issue of discrepant particulars online

We waited a little while for the staff who appeared extremely disorganised to work through the queue of people. We were provided information over the phone which was then contradicted by counterstaff. The pick up of the car was relatively easy from there apart from having to navigate down several empty floors of a multi storey car park to get out! However drop off was terrible (afterhours) - couldn't get into the car park to leave the car and the courtesy bus promised to the airport was not available and we had to use Uber!!

Car smelt of cigarettes as if someone had been smoking inside the vehicle. Understaffed counter with poor information on picking up. Vehicle was similar to what we had booked but not the same.

When I wanted to extend the rental, that was challenging dealing with them directly but got it done in the end