Pick-up and drop-off services were very professional.

Due to the airport location being fully booked, we had to pick up the car at an off-airport location that required a shuttle. The shuttle driver was very rude and lacked any sense of service. After picking up the car, he wouldn't let us stop in front of the office to load our luggage because it would block other passengers. He made us move to the parking lot, not considering that we had a lot of luggage and were traveling with elderly and young people.

Was given a free upgrade to an SUV instead and pleasantly surprised at the quality and cleanliness of the car.

Got back to me immediately and helped me solved the issue of discrepant particulars online

They are not in business, They look like don’t want to give you the car.

i waited for so long for the delivery bus. And i missed 2 buses because i didn't know that reservation is needed!