Melbourne - Great Ocean Road - Twelve Apostles

Very dissatisfied, five-star negative review.

The emergency contact number did not work.

JUST WANTED TO SEE IF YOUR STAFF TREATS SAME AS THEY TREAT TO WHITE PEOPLE... WE SPEND EQUAL MONEY

KEEP GIVING US THE BEST PRICE

Ladies at the rental counter were very helpful and helpful. The off-site rental shuttle was a bit difficult to locate at first. The driver was very nice. At the counter the site was very busy with various rental agencies. And it was a busy site, and there was a minor confusion which car we were to receive. It all worked out though. There was missing Information concerning the toll roads in AU. I could not find anything within the contract nor on the website, so I needed to contact customer service to determine if the car contained a toll transponder, which it did. This was confirmed by the ladies at the rental counter, which was reassuring. Also, I turned the car in 2-days early, but it was unclear whether I would receive any funds back. The attendant at the return lot indicated that I would, but have not seen any action on my account.

When I wanted to extend the rental, that was challenging dealing with them directly but got it done in the end