London - Cambridge - Leeds - Edinburgh - Lake Windermere - Birmingham - Oxford - Bath - London

Good

The introduction was detailed, but the car model was different, which was hard to accept.

When we picked up the car, the staff initially said they didn't have the model we booked and asked for more money to change the car. Later we found out they actually had it.

The waiting time was relatively short.

Very good, efficient rental and return process. There is a shuttle bus to and from the airport, which is quite convenient. Booked a Passat automatic, but got an Insignia instead. The car was very new with plenty of interior space, and the trunk could fit three 24-inch suitcases. The built-in English GPS was useful (if you're not confident with English, it's recommended to rent a free GPS from the QEEQ website).