The pick-up and drop-off process is very simple and efficient. There are shuttle cars running between terminals, and after returning the car, the rental company provides free transportation to another terminal.
When we picked up the car, the staff initially said they didn't have the model we booked and asked for more money to change the car. Later we found out they actually had it.
Returned the car on June 17th and was told there was a chip smaller than 1cm on the windshield. We picked up the car at midnight the previous day and couldn't see any damage. Only used the car for one day. They immediately charged us £500 for the damage and said the balance would be refunded after assessment. It's August now, and we still have no resolution.
The service was excellent, the introduction was detailed, and the car was very new.
About QEEQ:8.0/10
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