There were additional fees, more than what was shown on the order. The staff said everyone has to pay some sort of location fee. The car was almost brand new, only a thousand kilometers.

They downgraded my selected car without prior notice. When I complained, customer service responded that the price difference between the two models was minimal.

Return process was quick and communication was smooth.

Very good

Right outside the airport terminal is the car rental office. The staff was very enthusiastic. After completing the paperwork, we took the company's shuttle bus to pick up the car. We initially booked a Passat, but the staff warmly introduced us to an Insignia station wagon, which solved our concern about storage space. The car had only driven 6000 miles and was very new. It even had dual navigation systems, which felt quite luxurious. The trip covered 3500 kilometers in 21 days, costing around 2200 yuan in fuel (diesel cars are very fuel-efficient, 1.2 pounds/liter). Returning the car was simple and took only 10 minutes. We then took the shuttle back to the airport. Overall, it was an excellent experience, and this car performed admirably. Highly recommended!