Good

Convenient and quick pick-up and drop-off, simple procedures, friendly staff, proactively used translation software to communicate with me, and no additional charges.

The introduction was detailed, but the car model was different, which was hard to accept.

When we picked up the car, the staff initially said they didn't have the model we booked and asked for more money to change the car. Later we found out they actually had it.

Returned the car on June 17th and was told there was a chip smaller than 1cm on the windshield. We picked up the car at midnight the previous day and couldn't see any damage. Only used the car for one day. They immediately charged us £500 for the damage and said the balance would be refunded after assessment. It's August now, and we still have no resolution.