Q1.What is an insurance excess？
The excess is the amount you'll only be liable for in case of damage(under Collision Damage Waiver) or theft(under Theft Protection) of the vehicle.
Information about the excess will be clearly stated in the price inclusion when you reserve a car on QEEQ.
Q2. How can I add an addtional driver?
You are advised to make a request upon your arrival at the rental counter. Additional charge per day will incur unless '1 Additional Driver Included' is stipulated on the rental.
Please note that the same licence and age requirement applys to the additonal driver. The addtional driver is supposed to present the required licence document along with the main driver at pickup.
Q3.What if I want to pick up or drop off my rental car out of office hours?
QEEQ will show you the car offers available at your chosen time on the search results.
However, pick-up or drop-off out of general opening hours may subject to an extra fee unless self-service pick-up or drop-off is available.
After you reserve a car on QEEQ, we will inform you of specific policy of the car hire company by email.
Q4. Can I take the hired car to another country or cross border?
If you want to pick up your car in one country and drop it in another, your search results will show you cars you can do that with.
If you're planning to cross any borders during your trip, bear in mind:
1. You may have to pay more.
There are often extra fees, taxes or additional cover you'll pay at the car hire counter.
2.It may not be allowed.
Depending on where you're hiring, you may not be able to take your car to another country.
Please email us if you want to take your hire car into a different country during your trip, and we'll talk you through your options.
Q5. Can I pick up my car at one location and return it at different location?
Yes. You can pick up the vehicle in one place and drop it off in another. An ‘one-way fee’ will incur. Whether it is inclued in the rental price or what additional cost may arise will be clearly stated at the time of booking on QEEQ.
Please inform the car hire company of your drop-off location when you pick up the vehicle or contact them directly during your trip. You will find a phone number on the rental agreement you signed at pickup.
December 14, 2024
Destination: Tenerife
Can be long queues and big waits, even if you have checked in online, they don't seem to have a 'just collect your keys' option unlike a few others
View moreDecember 11, 2024
Destination: Bilbao
Todo perfecto
View moreDecember 3, 2024
Destination: Barcelona
El precio superó mis expectativas. El resto de la experiencia fue también buena.
View moreNovember 22, 2024
Destination: Toledo
Si
View moreNovember 16, 2024
Destination: Madrid
El coche fue mejor de lo que esperaba
View moreNovember 14, 2024
Destination: Tenerife
Primero, te amenazan como una mafia para que contrates un seguro que no necesitas. Si no lo haces, aunque devuelvas el coche en perfecto estado, te mandan fotos de mala calidad que desaparecen inmediatamente para exigirte más dinero. Ahora entiendo por qué todas las demás empresas de alquiler de coches del aeropuerto estaban llenas de gente y esta estaba vacía.
View moreNovember 8, 2024
Destination: Barcelona
Service was terrible. They made me wait an hour because my flight was early. Not even because car was not ready. Took me 30 mins to wait for someone to come to look at a body hit on the car. On return they took more than than 10 min to examine every inch of the car with flashlight and photos. Found nothing. They charged 25% tax on the 90 EU extra pay for border crossing in Europe. A disgrace
View moreNovember 5, 2024
Destination: Madrid
Pretty ok company. Prices went up, and if you dont take insurance, ensure you get ALL the damages, they never include them all ....
View moreNovember 5, 2024
Destination: Malaga
All good
View moreNovember 4, 2024
Destination: Mallorca
Long pick up due to airport closure Everything else fine
View moreNovember 4, 2024
Destination: Malaga
vehicle was not provided, need to take lower category, on top for expebsive insurance, insteqd of 413eur, they blocked 513eur, because of spending about 2 hours to solve the situation and with small kids I had no choice to accept thia situation..
View moreNovember 2, 2024
Destination: Tenerife
Staff were helpful. It was not clear that car hire was not based at the airport and the directions for the bus were not accurate so we wandered around the airport searching for a while and then had a 20 min wait for a bus. Unsure if this is a QEEQ or Budget issue.
View moreOctober 28, 2024
Destination: Barcelona
very helpfull staff
View moreOctober 22, 2024
Destination: Tenerife
Hertz si presenta sempre come un ottima compagnia di noleggio. Sono sempre stato soddisfatto.
View moreOctober 19, 2024
Destination: Malaga
Only the long queue at the desk to register was a minus point.
View moreOctober 16, 2024
Destination: Malaga
Excelente servicio en el mostrador.
View moreOctober 12, 2024
Destination: Mallorca
Met expectations but the collection was very slow
View moreSeptember 26, 2024
Destination: Malaga
Fantastic service. Had to cut our trip short due to family issues and Clara couldn't have been more helpful at the drop off.
View moreSeptember 26, 2024
Destination: Mallorca
Tuvimos que pagar un seguro adicional por no tener tarjeta de crédito para el depósito.
View moreSeptember 26, 2024
Destination: Gran Canaria
El primer coche que nos estregaron estaba muy viejo y deteriorado, lleno de roces y embellecedores rotos. Reclamamos y nos dieron el mismo modelo pero mucho más nuevo. Nos preguntamos porque no nos dieron el más nuevo al principio y esperaron a la reclamación.
View moreSeptember 25, 2024
Destination: Barcelona
Car
View moreSeptember 24, 2024
Destination: Alicante
A great smooth pick up process. The staff were really helpful and friendly. Car was very clean inside and out. Staff at drop off point again, really helpful and very friendly indeed.
View moreSeptember 24, 2024
Destination: Malaga
Enterprise were fine and Phoenix and Raul tried hard to make sure I was happy.
View moreSeptember 18, 2024
Destination: Alicante
Quick process, no long queues
View moreSeptember 12, 2024
Destination: Madrid
Coche en muy buen estado
View moreSeptember 12, 2024
Destination: Malaga
Good services
View moreSeptember 9, 2024
Destination: Gerona
Lo mejor de todo el trato del personal.
View moreSeptember 9, 2024
Destination: La Palma
Muy buena atención de todo el personal y excelente relacion calidad precio. recomendaría por parte de la empresa algun email dando por recibido o finalizado el alquiler y cancelación de la fianza.
View moreSeptember 6, 2024
Destination: Madrid
El vehiculo fue superior a lo esperado, limpieza correcta, presion de los neumaticos deficiente
View moreSeptember 6, 2024
Destination: Malaga
Excellent Cars and service but always line up
View moreSeptember 6, 2024
Destination: Madrid
Check-in staff pushes you to buy the insurance, which is very odd. and return vehicle car was very picky like he was going to buy the car!!!
View moreAugust 25, 2024
Destination: Madrid
El coche era mucho mejor de lo contratado y en perfecto estado
View moreAugust 16, 2024
Destination: Madrid
No
View moreAugust 16, 2024
Destination: Gerona
Car was very underpowered for a 5+2 We also unfortunately had a flat tire and there was no tire weld or spare wheel in the car as we were on our way back to the airport, which was very frustrating and could’ve made us miss our flight
View moreAugust 13, 2024
Destination: Mallorca
The staff interaction was so horrible. They try to buy an expensive car and they don't explain anything about the car or the insurance conditions
View moreAugust 13, 2024
Destination: Zaragoza
Counter staff and on the phone were really helpful and polite, would definitely consider them for my next rental in Zaragoza
View moreAugust 10, 2024
Destination: Malaga
The staff was very friendly and answered any and all questions. Very quick for pick up and drop off, which was very nice considering these processes can be very long and annoying sometimes.
View moreAugust 3, 2024
Destination: Mallorca
Easy to find and pick up
View moreJuly 31, 2024
Destination: Madrid
The customer service actively recommended insurance and GPS upgrade, but later calls couldn't get through.
View moreJuly 31, 2024
Destination: La Coruna
No suitable cars available. Comparing a VW Golf to BMW, Mercedes, or Audi is unreasonable, even internationally.
View moreJuly 31, 2024
Destination: Madrid
Good service.
View moreJuly 31, 2024
Destination: Madrid
After taking a number at the car rental agency and waiting in line, they tried to upsell insurance but stopped when I told them I had already purchased it. This Kia is a hybrid and drives very well. The fuel consumption is around 5 liters per 100 kilometers. A good rental company.
View moreJuly 31, 2024
Destination: Sevilla
Fair enough
View moreJuly 30, 2024
Destination: Mallorca
No service at all.
View moreJuly 29, 2024
Destination: Madrid
I couldn't reach them by phone.
View moreJuly 29, 2024
Destination: Madrid
Excellent
View moreJuly 29, 2024
Destination: Barcelona
Convenient car pickup process
View moreJuly 29, 2024
Destination: Madrid
I had already paid the airport pick-up fee, but even after the rental company's customer service and the airport staff communicated, they still claimed they couldn't see it in the system and charged me a high airport pick-up fee again. They told me that C-marked cars couldn't enter the city center and that if a camera caught me, I would have to pay a hefty fine. They suggested I switch to an Echo-marked car for an additional cost; however, in reality, C-marked cars can enter the designated core areas of the city as long as the car is parked in an underground garage and a photo of the parking ticket is kept for reference. This is completely different from what the rental company staff said. They also threatened that the insurance I bought through the rental platform was useless and that they wouldn't help if anything happened, exaggerating to intimidate me. This was the worst rental car company and staff I encountered in Spain. In the end, I insisted on choosing directly through the rental platform, and the staff looked very displeased and did not give me the car model I booked; they only provided a Peugeot 308 and would not respond to my questions anymore.
View moreJuly 29, 2024
Destination: Sevilla
The efficiency is quite good, but I was a bit disappointed with the diesel car. Fortunately, the fuel consumption is okay.
View moreJuly 28, 2024
Destination: Barcelona
Very satisfied, will choose this rental company again next time.
View more