Spain Car Rentals

Overall, very satisfied.

Very satisfied, no upselling, no unnecessary chatter, and excellent service attitude.

If the staff's statements are not truthful, what part of this rental company can be trusted?

The service was very satisfactory, the staff was very friendly, and the pick-up and drop-off process was extremely convenient, located at the ground parking lot of Terminal 1 at the airport, less than 100 meters from the airport exit. Large companies provide excellent service and a quick, easy experience.

The vehicle experienced a breakdown, but it was promptly replaced. Additionally, the customer service from Zuzuche was very helpful, ensuring the issue was resolved smoothly. Overall, it's quite satisfactory.

Exceeded expectations with professional and friendly service, and a very clean and well-prepared vehicle. Make sure to provide your flight number, as the store will arrange to pick you up.

Everything went smoothly.

The car rental service was excellent.

The service was excellent.

When I arrived at the store, I was informed that I needed two credit cards under my name. Since I only brought one, I was forced to pay an additional 20 euros in rental fees.

Very satisfied, high efficiency, attentive service, and good vehicle condition.

Overall good. They also recommended the full insurance from the rental company. They switched us to a DR car, which was in good condition but a bit large, making it quite challenging to navigate the underground parking in Madrid!

After repeatedly confirming with the staff about the deposit breakdown, we were told that part of it was an upgrade fee for the vehicle and the rest was just a standard deposit. However, after returning the car, no invoice was provided proactively. When we eventually obtained the invoice from the rental platform, we discovered that insurance had been forced upon us. We’ve never encountered such a situation when renting cars overseas, and we’re not sure if this is a problem specific to Spain or Europcar. Regardless, it feels like we were scammed. Everyone should be cautious—it's best to record videos and audio throughout the process as evidence. Otherwise, if the rental company denies it later, you won’t be able to defend your rights.

Very satisfied.

The staff speaks English and recommended an upgraded insurance package. After refusing once, they did not mention it again. They provided a brand-new Mercedes GLA200, which was very easy to drive and spacious. During the return process, the staff conducted an on-site inspection.

Very good, but it's not the rental company's insurance. The deposit of 1200 is a bit high.

Hardly any waiting! The process was very fast, but there was no signal in the underground garage, so I had to go to a place with signal to upload the car condition photos.

Dollar and Hertz have merged, and I have used Dollar in the US before.

Few people, good car condition, I'd give 9 out of 10.

Extremely satisfied, 10 stars!

The driver's license requirements stated on the Zuzuche app are incorrect. The store only accepts international driver's licenses, but the app lists requirements including notarized translations certified by the consulate. When picking up the car, they required an international driver's license to be issued on-site. Although Zuzuche reimbursed the cost for obtaining the license, the pickup process was delayed by over five hours. Overall, it was not a very satisfactory experience.

They promoted insurance, but stopped after we declined. Mileage limits apply.

The entire process, from the beginning to picking up the car at the rental store, was very smooth. The customer service in Thailand was also excellent, with no additional demands.

No communication barrier in English.

The vehicle was very new, and both pick-up and drop-off were extremely convenient.

Satisfactory

Quite satisfied

There were quite a few communication issues during pickup. The staff had a poor attitude, and after completing the paperwork, they simply tossed the car key without performing any vehicle inspection.

The staff was polite, and there weren't many people. However, they pressured me into buying insurance and claimed it was mandatory if I planned to cross the border.

Very satisfied, giving the rental company a perfect score.

Well-known brand, upgraded to a larger car during pickup.

Excellent.

Excellent service.

Before picking up the car, I was worried they might push insurance sales, but they didn't at all. They just confirmed with me that I didn’t purchase their in-store insurance. I originally booked an MG, but they gave me a Mercedes-Benz minivan instead. It was too big, and I was scared to drive it. They charged a 500 Euro deposit, which was refunded the next day after returning the car.

Very satisfied.

Very good, very nice.

This branch is relatively small, but the staff speaks English. The process takes some time, but there is no need to wait in line, which is acceptable.

Overall service was great!

Excellent, the car was very easy to drive.

The staff member at Europcar in Barcelona, a man, insisted I purchase their insurance even though I already bought full coverage. After a lengthy back-and-forth, he finally gave in. I rented a Ford Focus but was given a Skoda instead. When returning the car, I had only used one-third of the fuel, yet they charged me over 80 euros. Is Spanish fuel made of gold? I asked the Zuzuche customer service team to inquire about the charges, but after two weeks, I still didn't get a detailed breakdown of the fees. This kind of charge feels very shady. Next time I visit Barcelona, I will personally stop by and address that scoundrel directly.

This was my first time using EuroCar, and I'm very satisfied. The staff were patient and thorough. Since I was going on a long-distance trip, they specifically picked a car suitable for long drives. The car was very new and equipped with adaptive cruise control and driver assistance features, which significantly reduced the driver's workload on the highway. I'm very grateful.

Very convenient, full tank pickup and return, smoking in the car incurs a €40 fine.

Don't be fooled by the initially cheap price. I wanted to rent a Golf, but they said they only had a Ford of the same class. There’s an additional charge of 0.5 euros per km if you exceed 1000 km. I recommend calculating the costs carefully before deciding whether to rent. I opted for full insurance upon arrival, which cost 94 euros. The deposit was reduced from 1200 to 200 euros. Overall, the experience was quite unpleasant—lacking transparency. Picking up the car was also troublesome, as I had to take a shuttle to another hotel, which added at least an hour to the process.

Very satisfied. Recommended the convertible T-Roc with a rooftop cover for 30 euros per day. After checking the model, it looked good, so I agreed.

It's okay.

No lines, but the staff member was a rookie, so the process was a bit slow. It's recommended to communicate thoroughly and confirm details to avoid any mistakes with the insurance package at the store.

Satisfied

Great service.

This experience serves as a serious warning to everyone planning to rent a car in Europe.
First of all, the car I reserved was completely different from the one I was given, and the difference was significant. The rental company claimed that the given vehicle was the only one available. Since we were rushing to keep to our itinerary, we didn't argue much. The most outrageous part was that the car we received was actually broken. Initially, when shifting into first gear, the car reversed instead of moving forward. We thought it was just us being unfamiliar with the car's operation, so we didn't pay much attention. However, the issue persisted for about ten minutes. Later, as we were driving towards the parking lot exit, the car completely stalled on an uphill slope and even started smoking. The rental company insisted that the damage was our fault. When the car was handed to us, the fuel level was already close to empty, making it seem like this was a trick being used repeatedly. They directly charged €1500 from my credit card. Now, I’ve filed a complaint and it's already been over a month and a half without any progress. There are many details I won’t elaborate on, but overall, it was a terrible experience. It seriously ruined our travel plans for the day. Not only were we delayed, but we lost over €1500 for a car that didn’t even leave the parking lot. On top of that, they refused to refund the fee for that day’s rental. Honestly, the whole ordeal felt sickening, like eating something disgusting.

Excellent service.