22 Car Rental Brands at Barcelona Airport (BCN)

Reviewed: December 3, 2024

El precio superó mis expectativas. El resto de la experiencia fue también buena.

Reviewed: July 28, 2024

Very satisfied, will choose this rental company again next time.

Reviewed: July 20, 2024

It was okay, I met a friendly guy who explained everything to me.

Reviewed: July 20, 2024

It was acceptable. Encountered a relatively helpful guy who translated and explained things to me.

Reviewed: July 9, 2024

Very satisfied

Reviewed: March 3, 2017

A bit hard to find, the address location is slightly off.

Reviewed: November 8, 2024

Service was terrible. They made me wait an hour because my flight was early. Not even because car was not ready. Took me 30 mins to wait for someone to come to look at a body hit on the car. On return they took more than than 10 min to examine every inch of the car with flashlight and photos. Found nothing. They charged 25% tax on the 90 EU extra pay for border crossing in Europe. A disgrace

Reviewed: April 8, 2024

Experience with gold car was really good. They help us to understand they don’t have the car what we asked, but still it’s disappointed you’re showing the car, Mercedes and giving a Volkswagen not good.

Reviewed: November 4, 2023

Twice I got scammed with this rental service. Isn't it normal that we don't understand the Spanish contract? I booked a Mercedes B-Class for 307 RMB, but I received a Link electric car and was forced to pay an additional 71 Euros plus a 148 Euro deposit. Do you have no conscience in forcing these charges? Does this rental service have any moral principles left? Renting a regular electric car and telling me it's an upgraded Mercedes?

Reviewed: December 23, 2019

We had to pay additional charges for refuelling even though we returned the car with a full tank. They claimed a small chip in the windscreen had to be paid for (400€) despite their rental agreement saying chips of under 20mm did not incur a charge.

Reviewed: December 12, 2019

Car Price is good BUT they CHARGE your credit card the deposit of 1500 euro and not put a HOLD on the amount. Thus the currency exchange loss in credit card conversion back n forth ends up USD80 extra. Refuse to take Debit card. So unless you hv credit card in EUR currency, not recommanded to rent from them.

Reviewed: July 29, 2024

Convenient car pickup process

Reviewed: July 12, 2024

The service was excellent, very quick, and there was no upselling of insurance or car upgrades, which is quite rare.

Reviewed: July 28, 2024

Forced to buy the mandatory store insurance for 680 euros (5000 RMB) for 14 days. The car provided was just average. Cross-border fee was 178 euros (1400 RMB). I personally recommend buying the full insurance from the rental service. My deposit has still not been refunded even though the order is completed.

Reviewed: July 26, 2024

Very good

Reviewed: July 16, 2024

Europcar was extremely efficient and was very easy to pick up and drop off my rental car.

Reviewed: June 28, 2024

Very satisfied!

Reviewed: May 25, 2024

Added extra charges

Reviewed: July 22, 2024

Very satisfied

Reviewed: July 22, 2024

Satisfactory

Reviewed: June 3, 2024

There were many people in line; foreigners are not very efficient.

Reviewed: May 20, 2024

No insurance, no car

Reviewed: May 19, 2024

1. They tried to sell me insurance, claiming that the one from Zuzuche wasn't valid. After arguing, I didn't purchase it at the store. 2. Online payment via Zuzuche was not accepted, and the store required full payment upfront. The duplicated charges haven't been refunded yet. 3. I booked a Ford SUV, but upon arrival, they said there were no similar cars available, offering an electric car instead. I refused and had to wait over 40 minutes to get a similar car, which was a KN. Very dissatisfied with the rental experience.

Reviewed: July 15, 2024

Overall very satisfied! The staff were very friendly, and when picking up the car, they just asked if I needed additional insurance without any hard sell or hassle. The return instructions were clear, and the receiving staff were very enthusiastic and friendly.

Reviewed: July 7, 2024

Didn’t have our car (estate) but were given a large SUV so had no space worries

Reviewed: June 25, 2024

Very satisfied

Reviewed: June 18, 2024

Extremely satisfied

Reviewed: March 18, 2024

Waited in line for half an hour only to find out the reserved car model was not available. Couldn't get a refund, had to settle for a manual transmission car.

Reviewed: July 4, 2024

Good

Reviewed: June 26, 2024

Not bad

Reviewed: June 4, 2024

The new Yaris Cross has less than 1500 kilometers.

Reviewed: June 3, 2024

Very satisfied

Reviewed: May 19, 2024

Excellent. The staff were very friendly and chatted with me while handling the paperwork, making the whole process very pleasant. Although I didn't get the Fiat 500 I wanted, they gave me a new Toyota Aygo that had only run 1000 km.

Reviewed: June 25, 2024

Efficient service, booking can be held for free for 12 hours. If you can't pick up the car at the agreed time, you can collect it within 12 hours.

Reviewed: May 24, 2024

Very fast service

Reviewed: May 22, 2024

First, there were only one or two people at the rental counter, so the waiting time was quite long. I was the fourth in line and waited for over an hour. Second, the various service charges during the process were annoying (more mentioned in other reviews). After charging me a 1400 EUR deposit for vehicle damages, I saw the car I was renting, which was covered in scratches. I immediately took a full video of the car (see attachment), went back to the counter, and the staff said that the video was not acceptable, they needed photos (deliberate difficulty?). So, I took photos and argued with her for a long time. Finally, she reluctantly noted the scratches on my rental agreement and stamped it. Third, after completing the paperwork, I found out that I wasn't given the car model I reserved. They insisted that I accept a smaller Kia. If I disagreed, the only option was a manual car, or I had to wait until an automatic one was available, with no clear time frame. There was no apology whatsoever, even though they knowingly downgraded my car model. This was deceitful! Fourth, the car key had a low battery, and on the fifth day, we had to press the key against the start button to start the car. We needed to search for a Kia store to replace the battery since the car couldn't start with the key. You can imagine my panic! I don't even want to mention my feelings further. Overall, highly not recommended!!

Reviewed: April 9, 2024

Satisfied

Reviewed: February 27, 2022

None of our card would work during the pick up to pay the deposit( there were 2 different customers there having the same issue), the staff was saying if we buy an extra insurence from them then we will not have to pay the deposit. Also they said my bank card was a prepaid one which totally wasnt, it was visa debit card. Very unpleasant experience during the pickup. Everything worked at the end however. Drop off was really easy and straight forward though.

Reviewed: June 25, 2024

There are relatively few staff, so sometimes the lines are long. The pickup and drop-off process is quick, but the waiting time is lengthy.

Reviewed: June 22, 2024

The staff at the rental company were quite friendly.

Reviewed: June 21, 2024

Excellent service

Reviewed: February 28, 2024

This car rental company is terrible. They intentionally guide customers to buy insurance. Since I clearly stated I didn't want to buy it and didn't read the contract carefully, I was ultimately charged over 2000 for full coverage.

Reviewed: September 23, 2023

The rental store will try to make you change cars and pay for more expensive insurance. If you refuse, they will tell you that the car you want is no longer available, and the only car left requires an extra fee. The location for car exchange is not accurate and hard to find.

Reviewed: June 19, 2024

The store has two counters, there were no other customers in front of us, so my friend and I processed at the same time, very efficient and good service.

Reviewed: May 8, 2024

Good

Reviewed: February 3, 2024

The car rental customer service was a Spanish lady who tried to sell me additional insurance. Despite me showing proof that I had already purchased full coverage, she refused to look at it and exaggeratedly claimed, 'What you bought is yours, what I recommend is mine. If you didn't buy it...!' We firmly and repeatedly emphasized that we would not purchase additional insurance. We resolutely said NO! Then she got a bit angry and ignored me. After a standoff, I asked if I could get the car keys. She responded that it wasn't 3 PM yet, which was my scheduled pickup time. So, I stepped back a few steps, waited for a few minutes, and received a pickup note or possibly a contract. She vaguely pointed to the side with her hand. I assumed I had to get the keys from the neighboring window, but the lady at the neighboring window told me to go to the parking lot at the back to get the car! Apart from the unpleasant experience with the insurance upselling, everything else was fine. If I had accepted her insurance offer, the total cost would have reached 600 Euros, which is double the price!

Reviewed: August 10, 2023

The return office was closed and we were sked to drop off the key in a box. This leaves the customer feeling insecure as the vehicle isnt checked for scratches etc.

Reviewed: July 21, 2023

The vehicle was poorly maintained; after driving less than 100 kilometers, an AdBlue warning appeared. Not having driven a diesel before, I didn't know what AdBlue was and almost had a breakdown. Ended up spending money on AdBlue myself, which delayed my trip by nearly an hour.

Reviewed: April 30, 2024

The car was in good condition

Reviewed: February 8, 2023

The original model was an electric 5-door with a large trunk. On site, they said the same class of electric car does not have 5 doors. How can it be considered the same class if it doesn't have 5 doors? The staff said I would have to pay an extra 90 euros to upgrade to an Alfa Romeo or 60 euros to switch to a gasoline 5-door car. Whether electric or gasoline, the Fiat 500 is the cheapest model with the least space. How can it be considered the same as a 5-door car? Additionally, I checked the new electric Fiat 500 in recent years should have a range of over 400 km when fully charged, but this car showed only 200+ km at 96% charge. Clearly, the rental company deliberately bought the base model battery. After a round trip to Mataro for a meal, it had only about 40% left, so I had to pay an extra 28 euros for electricity. Furthermore, if not contested, the electricity cost is calculated as if it was 100% charged, not 96%. Even more absurd, the first car only had 81% charge. Be cautious when renting an electric car from this company and inspect everything thoroughly, including body scratches. The car checklist was also inaccurate, and if you're not careful, you might get charged for any damages when returning the car.

Reviewed: August 6, 2020

Very good

Reviewed: August 6, 2019

Vehicle model information is not transparent.

Reviewed: July 31, 2019

We rented a Mercedes V class and the lady at the counter did not pre-warn us that we have to re-fill Ad Blue for diesel cars. We ended up have to fill up Ad Blue on our own.

Reviewed: April 6, 2024

It's okay. Because we only had one credit card, they swapped us to a Peugeot 5008 for the same price.

Reviewed: October 1, 2021

No tuvimos que pagar nada extra de lo que ya habíamos pagado en la reserva a través de qeeq.com, ni seguros, ni comisiones, estaba todo incluido a un precio excelente.

Reviewed: March 20, 2020

Very poor, extra charges

Reviewed: March 20, 2020

Very bad, they overcharge

Reviewed: February 4, 2020

The guy at the counter was really friendly.

Reviewed: September 22, 2022

Smooth pickup and drop off process; very courteous people at LEASYS on CALLE DE LES GARRIGUES 49, SAN BOI DE LLOBREGAT

Reviewed: November 22, 2021

The car was scratched and it was smelling like cigarettes.

Reviewed: November 25, 2019

Booking was paid but they charged me at the counter for service charge anyway. They couldn't release the car without paying them that charge. When dropping off they were trying to charge me for fuel. I would try to avoid them

Reviewed: October 18, 2019

Guichets ferme aux heures d’ouverture!!!

Reviewed: September 17, 2019

They sting you with paying for the full tank of fuel in the vehicle and then a 'service charge'. The usual trying to upsell which gets boring to listen to by pushy desk staff.

Reviewed: August 26, 2019

J'ai dû régler 93 € d'assurance à mon arrivée et on me proposait même de régler 200€ pour une assurance plus complète. Ce n'était pas mentionné dans le contrat que j'ai signé. Un gps m'a également été facturé alors qu'il se trouvait dans le vehicule. De plus, j'ai rendu la voiture le jeudi matin 22 août et espère un remboursement des 24h non louées.

Reviewed: November 23, 2019

Falle de sensor de precion neumaticos

Reviewed: August 31, 2019

I chose ACE company to avoid renting with companies with poor reviews. Unfortunately, it turned out that ACE is used only to cover up the fact that you are renting with Gold car ( bad experience in the past) that in fact is using Rhodium cars ( very poor reviews). I could have rented with them directly for a lower price, but I wanted to go with a more reputable company. This practice is very misleading and this experience was rather disappointing. Expensive rental, hard to find at the airport, long line, extra tax charges, claims of having no insurance even though papers claim that I boight a basic one.

Reviewed: November 5, 2019

Very kind and helpful staff, the communication, pick up and drop off were super easy and the quality-price is very good. I would recommend Solo and if we return to Spain I will use again their service

Reviewed: October 15, 2020

El coche entregado un Peugeot 208 estaba impecable. Con pocos kilómetros y limpio. La atención del empleado fue siempre muy amable. Recomiendo esta rentadora.

Reviewed: October 7, 2019

Renting was ok although it took 30mins for the shuttle bus to arrive and 1h for the guys to give me a car, there was a long cue and I think it was managed poorly in terms of personnel, time, and space (too crowded).

Reviewed: September 27, 2019

Я очень долго ждал оформления (почему? Ведь машина была предоплачена). И потом снова ждал на выдаче. Мне постоянно пытались продать дополнительные опции. В конечном итоге мне выдали машину с меньшим объемом багажника, чем я заказал. Это был мой первый опыт с Thrifty, и мне не хотелось бы его повторить. У Thrifty высокий рейтинг, так что, возможно, мне просто не повезло.

Reviewed: August 13, 2019

Large internal space small boot space, but vehicle very underpowered

Reviewed: August 29, 2019

The car was in a different bay and location of where I was told and the documentation given. This caused a big delay and made me go back to the terminal, which was not ideal as it was already late and my son is 4 years old. Apart from the pick up problems, the signage for drop off is insufficient and poor and was acknowledged by the staff member at drop off. I would like to know if Dollar are prepared to offer a full explanation and some offer of compensation.

Reviewed: August 19, 2019

We struggle to get a car confirmed to be large enough to carry our luggage. This is in part due to the requirements of my disabled daughter. Dollar "upgraded" the car, however in truth this was not an upgrade and we struggled with luggage space.

Reviewed: March 3, 2018

The front desk employee (a girl) was very cold. I purchased full insurance, but in case of an accident, I have to pay the entire amount upfront. This might not be the car rental company's issue, but the staff's attitude was extremely indifferent. You have to sign before seeing the contract, which company does that? The staff's English was poor and they couldn't explain things clearly. The lighting in the parking lot was very dim when inspecting the car. The storage box cover inside the car didn't close properly and was taped up. For evidence at return, I planned to take pictures but wasn't allowed to. It took nearly an hour to pick up the car. After twenty years of renting cars, this was the worst experience.

Reviewed: February 14, 2017

(1) The day before leaving Barcelona, we found the car tire had been mysteriously punctured. Since we only had basic insurance, Autoclick advised us to handle it ourselves. After two phone calls with no response, we couldn't reach them again. Very poor service, and they didn't inform us about any free towing services, which cost us an extra 80 euros. Very disappointing. (2) The store is a bit far from the airport with no clear signage. We spent a long time searching for it and only found it after calling to get the exact address.

Reviewed: April 13, 2016

At 9:15 PM, there was no car at the airport pickup spot. We had to call, and they then sent a car to pick us up. At the store, they charged an extra 104 euros! The staff informed me that the prepayment made on the rental car website was not related to them, and I needed to pay again at the store!

Reviewed: September 22, 2019

Everything was smart and easy.

Reviewed: August 27, 2019

I should pay by the take over the amount of 66 eur. It was charged imediatelly.

Reviewed: May 13, 2019

Dans l'incompréhension complète qu'une entreprise puisse pousser ses hôtesses menacent les clients pour leur faire peur et les forcer à prendre l'assurance. "Il vous arrivera forcément quelque-chose" "Vous êtes complètement irresponsable, vous avez un bébé quand-même". Interrent, vous ne nous conterez plus jamais parmi vos clients et sachez que notre expérience aura de la portée.

Reviewed: June 10, 2019

N'existe plus, le box vous indique d'aller au box goldcar qui ont soit disant racheté interrent la personne voulait m'obliger à prendre des assurances pendant plusieurs minutes, faisant mine que les miennes n'existaient pas, que le bas prix de ma location ne pouvait pas les inclure, après négociation et tentative d'appel au service client du site qui m'avait vendu la location, il a finalement reconnu que mes assurances étaient bonnes et qu'en ce cas il y a aurait une caution sur ma carte, ce que je savais déjà. Il m'a été facturé un flex fuel que je n'avais jamais demandé (18€) mais qui était déjà coché sur son ordinateur, c'est de la vente forcée, j'ai essayé de la faire sauter et puis j'ai lâché l'affaire, je leur ai laissé me la facturer tellement ils me font de la peine à vouloir grappiller des euros...

Reviewed: June 13, 2019

Inter rent staffs: - lied to me about the amount of the deposit ( said 1400€ rather than 1089€) and the time they’ll hold the deposit (28 days rather than 5) to sell me a insurance. - they changed my ”full tank to full tank” contract, already paid, for a “flex” contract with extra fee. - Told me the insurance I bought when I made the reservation was not really covering the car.

Reviewed: July 27, 2024

Very satisfied

Reviewed: June 29, 2024

Good, decent. The car had many scratches and damages on the exterior, which made the inspection process more difficult.

Reviewed: June 13, 2024

The deposit was not refunded on the spot.

Reviewed: June 13, 2024

The deposit wasn't refunded on the spot.

Reviewed: October 10, 2021

Satisfied

Reviewed: July 23, 2024

It's a small rental company, service is okay, but there's an additional fee for cross-border driving.

Reviewed: February 27, 2024

This was the worst car rental experience I've ever had. I waited for the pick-up service for one and a half hours. The process took 40 minutes, and the car I received was not the same class as the one shown online. The most outrageous part was when I returned the car; they tried to blame me for various small damages that were already there. Fortunately, I found photos on their phone showing the car's condition from previous customers, so they had nothing to say. Returning the car still took 30 minutes, and we almost called the police. My €500 deposit has not been returned yet. Can't believe this company is highly rated.

Reviewed: February 22, 2024

This shop offers delivery to the airport, but I took public transit from Barcelona city center. I contacted the store, and the actual address is Avinguda les Garrigues 46, Mas Blau, Barcelona. I picked up and returned the car here. The staff's English was not very good, making phone communication a bit challenging at first. However, a staff member contacted me via WhatsApp, and they were friendly and patient. The car was inexpensive and in good condition. Returning the car was quick and smooth, with just a brief inspection.