The driver's license requirements stated on the Zuzuche app are incorrect. The store only accepts international driver's licenses, but the app lists requirements including notarized translations certified by the consulate. When picking up the car, they required an international driver's license to be issued on-site. Although Zuzuche reimbursed the cost for obtaining the license, the pickup process was delayed by over five hours. Overall, it was not a very satisfactory experience.
The service was terrible and completely lacked compassion. The service was extremely poor. I booked at the airport hotel, but the store was closer to the hotel. After returning the car, they assisted with transportation but refused to drop me at the hotel entrance, insisting on dropping me at the airport shuttle stop instead. This forced me to walk with a large suitcase, which was highly inconvenient, especially since the road from the hotel to the airport shuttle was under construction. Absolutely inconsiderate and extremely frustrating.
The airport provides a shuttle service every 10 minutes. There are four counters at the store to handle car pickup. I purchased insurance on the platform, so I didn’t buy the additional glass and chassis insurance offered by the rental company. Overall, the car rental experience was great. The diesel car was fuel-efficient, except that its large size made parking inconvenient. However, it was really spacious for seven people.
In the future, I probably won't choose Zuzuche for car rentals abroad. They sell insurance from Chinese insurance companies, which means if an accident happens, you have to handle it and pay for it yourself first, then claim compensation after you return to China. (And even then, there's no guarantee you'll get compensated! Who trusts Chinese insurance companies anyway?) Driving throughout this trip was really nerve-wracking!
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