28 Car Rental Brands in Crete, Greece

Reviewed: November 10, 2024

Sehr freundliches Personal. Komplikationslose Rückgabe. Hatte früher schlimme Erfahrungen mit Mietautos in Kreta. Gerne wieder Budget in Heraklion!

Reviewed: April 16, 2024

Very satisfied

Reviewed: July 30, 2019

All fine no major dramas.

Reviewed: November 3, 2024

pickup at the airport (need to call!!), 2 min drive to the car rental lot. fast processing both at pick up and drop off.

Reviewed: November 29, 2021

Very good stuff

Reviewed: July 20, 2020

The process was very quick, and there was no upselling of insurance.

Reviewed: October 6, 2019

it was not the requested car, clutch worn out, the interior was badly damaged

Reviewed: October 2, 2019

The first car we got was in poor condition. it had a safety issue with steering. The car was NOT suppose to be available to customers at all.

Reviewed: October 1, 2024

Repetiré con esta compañía

Reviewed: July 25, 2024

The service attitude is acceptable.

Reviewed: October 12, 2022

Good, efficient, friendly. reliable.

Reviewed: September 29, 2024

Contacting Acarent without a phone is hard.

Reviewed: July 7, 2024

Acarent were little short of excellent. V good value, efficient and helpful. Only negative was that we were told they were in the terminal but in fact they had a courtesy bus to their depot. Luckily we found it as the airport has scores of car hire desks outside.

Reviewed: July 18, 2024

Overall, I am very satisfied. The car was in good condition, the service was excellent, and they answered all my questions without trying to upsell anything.

Reviewed: May 18, 2024

Very comfortable. When returning the car, just park it in the lot and hand the keys to the office staff. The deposit is reversed immediately.

Reviewed: August 8, 2020

We had booked an SUV but given a smaller car. Tried to swap it for what we had booked but were told we would have to pay an upgrade fee?! The car we were given was not the same class as the car we booked.

Reviewed: May 23, 2019

I’ve got a Hertz profile for insurance requested, yet the counter staff confused the options without giving details. “Take excellent or good”, but no details of the packages. Several hundred dollars were added for fear I wasn’t covered properly

Reviewed: July 17, 2024

The car I rented at Heraklion Airport in Crete was the worst out of the four rentals I had on this trip. The car was small and old, almost like a semi-automatic with very basic features. It only had a radio and nothing else. It didn’t even have automatic headlights. I forgot to turn off the headlights once, and the next morning the battery was dead and the car couldn't start. Even a low-end car from 10 years ago would be better. The staff claimed it was a two-year-old car, but it had over 40,000 kilometers on the odometer, and the paint was cracking. On slopes, you have to press hard on the gas pedal, otherwise, the car would roll back.

Reviewed: March 5, 2024

The car rental company's service was okay! However, I feel that the insurance package provided by our platform has issues. It always seems complicated. This time, my car was scratched by another vehicle, but it wasn't covered in the insurance policy, so I had to pay 610 euros myself. I think it's very troublesome for the platform to provide domestic insurance services due to language barriers, reporting issues, etc. They also advised against buying the rental company's insurance, so I ended up being the guinea pig! It's better to book directly through the official website.

Reviewed: August 16, 2021

The staff at the car rental company were indifferent. After filling out the form, I couldn't get the rental contract and was asked to take photos of the car myself as the contract, recording any damage through photos. The paper contract had no records; they refused to accept a French bank card, claiming it was a debit card, and required me to buy their insurance for 80 euros on the spot. After I presented a Chinese credit card, they questioned what kind of card it was. After I insisted, they finally processed the pre-authorization successfully; There was no assistance throughout the rental process. The first time I took the car, I couldn't start it. After repeatedly asking the staff for help, who were unwilling to move from the booth, I later found out that the car needed to be in neutral (N) to start; They did not inform me about refueling. When returning the car, the same staff asked for the rental contract. I provided the photos, handed the keys, and that was it.

Reviewed: July 2, 2024

Generally okay but let down over the childs seat. Was offered two different types on collection but didn’t know which type to take as my daughter arrived late that night. Agent advised to take one type but he’d make sure that the other was available to change to that night if needed. On going to change it that night the agent at the desk had no knowledge of it and no alternative car seat. Being over an hour away from Heraklion it would have meant a return two hour trip to switch the next day. Very unimpressive.

Reviewed: May 31, 2024

The store has a lot of tricks, it feels a bit like a rip-off.

Reviewed: November 8, 2021

I had to provide a credit card for pickup; my EU Master Debit Card was declined, and I had to pay an extra 30 euros to get the car.

Reviewed: September 28, 2021

The car pickup location is extremely hard to find, very hidden and far away. I have rented cars nearly ten times abroad, and this is the first time I encountered a rental company that requires extra attention to the car's interior cleanliness. If they find any trash, water stains, or sand on the seats, they will fine you 80 euros (and even suggest you pay ten euros to wash the car outside before returning it), which adds unnecessary inconvenience to travel. One female staff member had inconsistent car inspection standards, so make sure to take extra photos. The other male staff members were okay. The car was not rented with a full tank, making it difficult to control how much fuel to refill, which is very inconvenient. The rental company tries to scare you by saying local traffic accidents are common to sell insurance and pointed out that off-road scenarios are not covered by insurance. However, many beaches in Crete involve off-road driving; are we supposed to walk there to avoid dehydration!? I suggest avoiding this rental company.

Reviewed: July 19, 2019

We had already paid the rental fee and full insurance in advance. At pickup, one attendant asked us to pay a 730-euro deposit with a credit card or give him 30 euros in cash. We chose to pay the 730-euro deposit with a credit card. The attendant then said the card didn't go through. Another attendant came and demanded an additional 45 euros for windshield insurance before giving us the car. We offered 30 euros, but the original attendant denied asking for money. We were forced to buy the 45-euro windshield insurance. When we asked to cancel the reservation, they said no refunds. This way, we ended up paying more and the rental cost increased by 70%. Surprisingly, the same credit card went through immediately for the 45-euro charge, showing the issue with the deposit was fake.

Reviewed: April 10, 2024

Excellent

Reviewed: August 16, 2020

All went smoothly.

Reviewed: July 30, 2020

Very forthcoming and helpful.

Reviewed: September 26, 2019

Great from start to finish, flight was delayed we called to let them know, no issues upon collection. I liked the fact they also had staff outside who gave you the car and collected it back at the end of the rental so you dont have to mess about going back and forth to the desk. The car was also great, good spec.

Reviewed: August 12, 2019

Wasted a lot of time, got a small car even though I ordered a compact level

Reviewed: September 29, 2023

Very satisfied

Reviewed: August 11, 2022

Nos cobraron un suplemento porque según ellos el lugar de alquiler estaba cerrado cuando se podrujo un pequeño retraso en el vuelo. Por otro lado, tuvimos que pagar un seguro extra para tener el coche 100% asegurado habiendolo pagando con queeq.com

Reviewed: July 1, 2019

When I arrived at the store, they said I couldn’t rent a car with my driver's license. I have used my Chinese driver’s license, notarized Chinese document, and translation to rent cars abroad at least 10 times, including at least 4-5 times in Europe, and this is the first time I've heard that it can't be used. The staff at the car rental company spent half a day on the phone trying to sort it out, but it still didn't work. It wasted at least 2 hours. From daylight until it got dark, my wife and kids were waiting at the pier, it was a real hassle. Later, I asked at Enterprise and Hertz, and they both said it was fine to rent, but Europcar said it wasn't, which is absolutely terrible.

Reviewed: June 10, 2019

Initially, they refused to rent the car.

Reviewed: May 30, 2019

Made us pay for hoovering sand. Bit disruptive when you've a plane to catch

Reviewed: June 15, 2023

The counter person was really pleasant and took me to the car.

Reviewed: January 28, 2022

On a du attendre la voiture qui venait de l’autre agence en ville. On a perdu 50 min.

Reviewed: October 19, 2014

Initially found the car's lock was broken, but they replaced it with another car on the spot without any extra charge. The staff had genuinely good attitudes.

Reviewed: June 7, 2023

Good car. Could have been easier to find Caldera pickup at arrivals.

Reviewed: September 14, 2020

We specifically booked a “full to full” policy on the car to avoid all the usual scams but were given a “like for like” and, not surprisingly, it was almost empty. We were “helpfully” directed to the adjacent Shell station to fill up where they, not surprisingly, said that they only had the most expensive octane 100 fuel. We found out that this was also priced 20c/ltr above the norm. There is an EKO fuel station within 3km along the road away from the airport but this was, not surprisingly, not mentioned by the Caldera rep. As a result of this scam we paid rip-off prices for a grade of fuel we didn’t need and had to leave over half a tank of fuel in the car - neither of which would have happened if we had been given what we had booked.

Reviewed: January 31, 2023

The staff at the rental agency in Heraklion - Apollo Car Rental - were excellent; friendly and flexible in problem-solving. Also they all had high level language skills not just in English. One felt one ‘was in good hands’.

Reviewed: August 12, 2022

Az autó jó állapotvan volt, kivéve az ablaktörlő lapátokat. Szeles időben, a tengerparton kellett volna használni, de annyira csíkozott, hogy csak benzinkutaknál tudtam takarítani a szélvédőt.

Reviewed: October 18, 2019

When I made reservation I reserve car VW Passat ESTATE or similar, because we are 5 persons and quite many luggages so we need space. What we get was maybe from next car group, but car space was small. There was quite big Work to get all luggages fit to given car. + we have babycarries also. So, im disapointed because car space was not what we expected!!!!

Reviewed: September 24, 2019

We received a new Opel which was great. The representative told us to take pictures of any damage rather than come out and inspect it with us. There were no issues at drop off with the damage we saw at pickup. They charge an extra fee for offhour drop off at the airport despite that there were multiple representatives who were already at the counter when we arrived to drop off the car. We also had to wait for them to go to the parking lot and inspect the car.

Reviewed: September 17, 2019

Car was clean and reliable but reasonably old and had some damage to it

Reviewed: July 11, 2019

No problems at all. Car was excellent condition and worked perfectly. Only little bit comment about finding chania airport office, no signs where to walk.

Reviewed: October 7, 2021

Flight was delayed - I had to pick-up car next day due to working hours. Make sure you book car with 12 hours buffer to do not loose the reservation.

Reviewed: June 24, 2021

Very pleasant experience. Car was ok. But stuff was very helpful.

Reviewed: September 22, 2019

The car was new and in good condition. We have got an upgrade since all cars from the requested category were gone. I understand Crete is dusty due to a lot road's being unpaved.But it was not very clean in general. We had to wait for more than an hour at the airport until someone from Centauro came with the shuttle van to takes us. The drop off was very quick with no issues. Refunds of fuel and deposit all ok.

Reviewed: September 7, 2019

The pick up information its not clear enough.

Reviewed: August 27, 2019

I never booked with this company before, but I was impressed that they had a very efficient and fast service, without any waiting time. Of course, like all car rental companies, they are trying to sell you overpriced insurance and trying to convince you the total coverage you already have is usually useless - but that's part of that business all over the world, I guess. Overall I'm pretty satisfied with what I got - both as service and as a car, and will gladly book from them again.

Reviewed: October 27, 2020

Despite I'm sure I listed my flight number, no staff was in the terminal as my flight was delayed. We called them and they promised to pick us up in 10 minuttes. It took 45 minuttes and 3 phone calls. If they had told me that the office was just 500 meters away I had gladely walked to them.

Reviewed: July 14, 2020

All was excellent.

Reviewed: November 2, 2019

Great staff,very helpful and no pressure selling of additional insurance - made a nice change! Car was fine and damage was fully identified prior to start of hire. Nothing major just a number of dents which had no effect on its purpose. Would recommend.

Reviewed: October 5, 2019

Abbycar were fantastic, we rented 3 cars from them for our family holiday. The counter staff were friendly, professional and very helpful, even through all of our questions and changes to the contracts in terms of additional drivers and different drop offs.. Our cars were not new and had some small scratches but all was noted down and we had no problems at drop off, both pick up and drop off were a quick and smooth process. Their location is just outside of the airport 2 minutes walk to the left. Thank you Abbycar, especially the fantastic counter staff for a friendly, good and professional service.

Reviewed: September 24, 2019

Voiture non conforme à la réservation mais véhicule du même type ( fiat panda recu alors que le véhicule commande était une Toyota aigo) Lors de la récupération du véhicule le personnel voulait le vendre leur assurance et était très insistant à ce sujet malgré mon refus Quand j'ai retourne le véhicule ils avaient l'air déçus qu'il n'y ai aucune marque à me facturer

Reviewed: September 22, 2019

Abby Car was great. East Rent was no help. Great car. Terrible communication between Easy and us. Did not know where Abby was located and had no help from Easy. Stood at Arrivals for an hour running around looking forvhelp.

Reviewed: September 10, 2019

I was told on arrival that my card wasn't valid and I'd have to provide a €300 cash deposit along with a €180 admin charge. The car provided was not the one I ordered on the website but was a high mileage wreck with lots of scratches and dents. The air con didn't work and more worryingly the brake fluid light kept coming on. On returning the car the staff weren't interested in my complaints.

Reviewed: October 1, 2019

I've had to mark everything as 'Terrible' because, despite booking a VW Polo (automatic) or equivalent 9 months in advance of my arrival, no suitable car was available on the day. I was told that if I wanted an automatic car (which obviously I did as that's what I'd booked) I could either have a Smart car (wouldn't fit my luggage) or a Mercedes Vito (7 seater minibus). Obviously neither were suitable. I was told I'd have to wait until the next day for a suitable car - also not acceptable as my resort was a 1 hour drive from the airport. I was eventually offered a choice of 3 larger manual cars. Of course, I was forced to accept one - a battered up old Ford Focus. What a treat, thanks Keddy by Europcar. I don't drive a manual car at home so wasn't keen on doing so in a foreign country - hence I'd booked an auto. The company was not willing to compensate us financially as the Focus was in a higher bracket to a Polo. Hardly a benefit when you want a small car you can swing through the tight roads and park without fear. Needless to say I didn't get the use out of the car that I expected, as I wasn't comfortable driving it...

Reviewed: June 10, 2019

The car was not what we had booked. Although a bigger model the car was not in good mechanical condition and struggled with the hills in Crete. When we collected the car it had almost no petrol and we had to find a petrol station within a couple of miles of the airport. This was not what we were expecting as we'd been told it was a full-to-full fuel policy.

Reviewed: April 26, 2019

Car was too small for a family of 5 with associated luggage boot space wasn’t enough

Reviewed: September 10, 2018

The service was arrogant, inefficient, and they rudely pressured us into buying the company's full insurance.

Reviewed: July 29, 2018

Forced to buy insurance, bad attitude

Reviewed: August 16, 2019

The car given appeared to be the worst one at the pick up location. Dinted panel, holes in the upholstery. Seemed like an old car.

Reviewed: August 15, 2019

Not impressed with Goldcar, their staff was not so interested in servicing the customers. Car was so so.

Reviewed: August 2, 2019

The computer systems didn't work, so we waited for a long time to pick up the car. The meeting point is hard to find, you need to wait in the sun. The tank wasn't full as in the contract specified. They advertise with a Nissan Qasqai but they gave me a Suzuki Vitara, even if two Nissan were free, they said they were "reserved". Probably because I didn't buy their insurance.

Reviewed: June 13, 2019

The credit card deposit was charged instead of only blocking. Now I have to pay the bill and so far the value have not been returned. I'm in contact with my bank to try to avoid paying the value. Besides that, the guy on the pickup was aggressively trying to push their insurance telling horror stories about how easily I could damage the car. This created an unnecessary bad experience.

Reviewed: June 11, 2019

Instructions on how to find it were not clear and really they should have someone at the airport with a sign at all times (our flight was delayed). There was a large additional fee for no-risk cover and the woman serving us did not explain it well - wish I could have known about that in advance. The fuel hold also was not removed and there was a huge queue. We were offered an upgraded car which was great, and we loved the vehicle.

Reviewed: June 11, 2019

no sign of goldcar rep in terminal, would have been helpful to be told to look for their minibus in car park before arrival

Reviewed: August 9, 2019

They did not try to sell any extra insurance which was good, very friendly staff and no waiting around, They use drop off system that worked like clockwork, once we found the guy picking us up. The car was not brand new but was clean and everything worked. They were quite a small operation which helped re waiting time but not much choice of cars if that is important to you. Would use again.

Reviewed: July 23, 2019

They gave me a car slightly smaller than what I booked - Hyundai i10 instead of Toyota Yaris. I also didn't like that the fuel tank was not full and they told me to bring it back with about the same fuel level - very bad practice.

Reviewed: August 4, 2019

Je ne recommande pas, décevant à 100% !!!! On a pas eu de Ford fiesta mais une nissan sans explication. C’etait écrit aéroport et ce n’est pas le cas, il faut prendre une navette !!! On a payé une caution astronomique que l’on va nous rendre sous 20 à 30 jours !!!!!! Insupportable L’accueil nul de chez nul

Reviewed: May 10, 2019

Rhodium is basically gold car & pick up location is NOT in the terminal. You have to call for a pick up.

Reviewed: July 25, 2019

Personnel agreable et efficace. Pas de surprise. Voiture correspond aux attentes.

Reviewed: July 10, 2019

Il faut que l'endroit où on vient nous chercher soit plus visible et indiqué : par exemple dire "aller sur l'abri bus près des kiosques de location" et sur cet abri mentionner : "navette pour la location global rent du site Internet EasyRentCars" La carte Visa premier n'est pas acceptée pour la caution et une assurance de 150€!!! a dû être payée donc des frais importants supplémentaires !

Reviewed: May 24, 2019

All went smoothly and I was pleasantly surprised not to be harassed about excess insurance. Two issues though, directions to global’s office were very poor, and the car had rusty small dents on 3 of the 4 corners, plus a broken wing mirror. Neither the rep or I spotted the latter but fortunately I took photographs which seemed to prove a lifesaver. I got the impression that without that proof I would have been charged. I can’t help feel suspicious, why was the mirror not repaired and why did this damage not appear on the initial paperwork? How many customers have been charged for damage which has not been repaired?

Reviewed: May 13, 2019

Perdu en sortant de l aéroport ,on ne savait pas ou récupérer la voiture(on a tourné 1 heure sur le parking des loueurs) pas de bureau,obligé de téléphoner pour avoir quelqu un.Voiture conforme à ce que nous avons loué mais sièges sales(tache de sel)voiture toutes rayées et abîmées

Reviewed: May 1, 2019

Voiture avec 143000 km, voiture sale à l’interieur, les freins sautaient, l’alignement n’était pas adéquat, la voiture tirait vers la gauche. Nous avons été déçu.

Reviewed: April 26, 2019

I ordered automatic, got manual but that's the only imperfection, everything else was great

Reviewed: September 2, 2018

Like: Easy pickup and drop off, no waiting. Car was clean and good condition and easy to drive.
Dislike: Would be helpful if the staff fit the infant car seat.

Reviewed: March 31, 2014

Excellent service. Someone was there to pick us up at the airport, even though it was past 10 PM. Our travel companions were amazed.