Decent

Pickup was very quick. The car was almost a brand new 208 diesel version. Every small scratch was confirmed (and I took photos myself). The pickup point was quite tight and on a slope, making it a bit difficult to drive out, but that's typical in European city centers. Drove 600 kilometers over 4 days and spent 46 euros on fuel. Returning the car was also quick, and there was no over-the-top inspection for scratches. Although the credit card authorization hasn't been lifted even after 10 days, the return slip says 'car ok', so it's not something to worry about.

QEEQ suddenly notified us that Hertz wouldn't be open at 6 AM, which was quite surprising. However, we weren't planning to wake up that early anyway. When we arrived at the store, it felt very professional and the instructions were clear. They also provided some advice regarding refueling. Since we had a long drive ahead, we decided to add extra insurance voluntarily. The car pickup process was very quick. Additionally, they thoughtfully told us we could return the car at 8 AM the next day if we wouldn't make it in the evening, with no extra charge. This added more flexibility to our trip.

Nice

I’ve got a Hertz profile for insurance requested, yet the counter staff confused the options without giving details. “Take excellent or good”, but no details of the packages. Several hundred dollars were added for fear I wasn’t covered properly