“Counter staff confused options for insurance. describing packages as good or excellent. No details”
About Hertz:9.3/10
I’ve got a Hertz profile for insurance requested, yet the counter staff confused the options without giving details. “Take excellent or good”, but no details of the packages. Several hundred dollars were added for fear I wasn’t covered properly
Overall, I am very satisfied. The car was in good condition, the service was excellent, and they answered all my questions without trying to upsell anything.
We had booked an SUV but given a smaller car. Tried to swap it for what we had booked but were told we would have to pay an upgrade fee?!
The car we were given was not the same class as the car we booked.
About QEEQ:8.0/10
Awaiting QEEQ to assist me with a partial refund for my booking
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P.Webb
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