CAR RENTAL REVIEWS ON OK MOBILITY IN CRETE

The car I rented at Heraklion Airport in Crete was the worst out of the four rentals I had on this trip. The car was small and old, almost like a semi-automatic with very basic features. It only had a radio and nothing else. It didn’t even have automatic headlights. I forgot to turn off the headlights once, and the next morning the battery was dead and the car couldn't start. Even a low-end car from 10 years ago would be better. The staff claimed it was a two-year-old car, but it had over 40,000 kilometers on the odometer, and the paint was cracking. On slopes, you have to press hard on the gas pedal, otherwise, the car would roll back.

The car rental company's service was okay! However, I feel that the insurance package provided by our platform has issues. It always seems complicated. This time, my car was scratched by another vehicle, but it wasn't covered in the insurance policy, so I had to pay 610 euros myself. I think it's very troublesome for the platform to provide domestic insurance services due to language barriers, reporting issues, etc. They also advised against buying the rental company's insurance, so I ended up being the guinea pig! It's better to book directly through the official website.

The staff at the car rental company were indifferent. After filling out the form, I couldn't get the rental contract and was asked to take photos of the car myself as the contract, recording any damage through photos. The paper contract had no records; they refused to accept a French bank card, claiming it was a debit card, and required me to buy their insurance for 80 euros on the spot. After I presented a Chinese credit card, they questioned what kind of card it was. After I insisted, they finally processed the pre-authorization successfully; There was no assistance throughout the rental process. The first time I took the car, I couldn't start it. After repeatedly asking the staff for help, who were unwilling to move from the booth, I later found out that the car needed to be in neutral (N) to start; They did not inform me about refueling. When returning the car, the same staff asked for the rental contract. I provided the photos, handed the keys, and that was it.