Take photographs.

All went smoothly and I was pleasantly surprised not to be harassed about excess insurance. Two issues though, directions to global’s office were very poor, and the car had rusty small dents on 3 of the 4 corners, plus a broken wing mirror. Neither the rep or I spotted the latter but fortunately I took photographs which seemed to prove a lifesaver. I got the impression that without that proof I would have been charged. I can’t help feel suspicious, why was the mirror not repaired and why did this damage not appear on the initial paperwork? How many customers have been charged for damage which has not been repaired?

All was ok