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Last updated on: December 20, 2024
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63Rental Locations
14Airport Locations
Map View of Car Rental Locations in Birmingham
Alamo
9.2/10
Enterprise
7.6/10
Hertz
9.7/10
DRIVALIA
5.5/10
Shouqizuche
4.7/10
Easirent
6.8/10
Europcar
7.9/10
GREEN MOTION
7.5/10
Budget
9.2/10
AVIS
8.3/10
Dollar
6.2/10
Interrent
8.3/10
Keddy by Europcar
9.9/10
Reviewed: August 13, 2024
Alamo was excellent. All the staff were happy, motivated and professional. Wonderful service.
Reviewed: February 19, 2023
My daughter left her phone in the car which set off elsewhere after I dropped it. The staff quickly recalled the driver and returned the phone much to our relief. Thank you to Callum and his colleagues.
Reviewed: September 6, 2024
As I'm familiar with this type/model of car, it was what I expected. Initially though I was given an alterative car as the one I was suppose to have, had just been in an accident, but Enterprise sorted the replacement I should have had in reasonable time. Any issues I did have Enterprise were very quick & helpful to resolve. Generally enterprise & their staff were good & I'd be happy to use them again.
Reviewed: July 31, 2024
The car rental process was easy, and although the car was carefully inspected upon return, no issues were found. The deposit was refunded within 2 days. A great rental experience!
Reviewed: July 29, 2019
Nightmare. Received car rental confirmation, but on the day of pick-up, they told me I couldn't get the car. Customer service mediation from Zuzuche was ineffective, and they refused to provide the car no matter what. Hotel and travel plans were already booked, but suddenly no car was available. What are we supposed to do? The Enterprise staff had a bad attitude, only saying 'No' and 'Nothing we can do,' with no intention of helping. Rushed to all major car rental companies in downtown, but all cars were sold out for that day. Finally managed to get the last manual car at a high price from Sixt in the suburbs after much effort. Currently still in the appeal process.
Reviewed: July 1, 2018
Terrible company. I booked a car for 9 AM, but due to some delays, I arrived 2 hours and 18 minutes late. They said there were no cars left. Such a big company doesn't even have one automatic car? And their attitude was awful, saying they only hold the car for two hours and after that you're on your own. The staff had a strange accent and gave unclear explanations.
Reviewed: July 16, 2024
Quick pick up and drop off. Staff ewere very efficient and friendly. Would highly recommend.
Reviewed: September 23, 2019
would have been nice to get a car manual in the car as various alarms and warnings needed to be .not the distraction needed in a strange car on strange roads
Reviewed: July 26, 2019
Booked car was not ready when we arrived. Got an upgrade after 1 hour.
Reviewed: September 15, 2022
Fradulent charges and forced consumption. The staff on site were extremely irresponsible!
Reviewed: July 19, 2021
I rented from what was supposed to be Shouqi, but I didn't see any signs of the company the entire time. It was all Europcar. When I paid, they sneakily added some kind of insurance I didn't ask for. I had already purchased full insurance through the rental site, but they still charged me extra. I found out only when they deducted almost 100 pounds from me. We had a tire blowout and it took from 2 PM to midnight to get it fixed. They brought us to the car pickup point at Manchester Airport, only to tell us they didn't have the automatic transmission we asked for. I can't drive manual. They told us to come back before noon the next day to switch to an automatic, which ruined our first day's plans. The waiting experience felt like a comedy of errors. Sigh... In the end, it wasn't good.
Reviewed: September 5, 2022
The reason I wanted to hire a car was I needed more boot space for luggage as my car is to small. I wanted a estate car and that’s what I thought I was getting, but after I’d payed I was given a 2008 Which wasn’t big enough.
Reviewed: August 22, 2022
Easirent and Zara on the counter were super helpful and sorted me out when my phone didn't work. Very happy with them.
Reviewed: December 16, 2019
The car had an error warning sign that I couldn’t remove. Excess & Fuel deposit not returned immediately.
Reviewed: November 5, 2019
Brand new car in great condition. If I were to rent from them again I would phone for pick up at Birmingham Airport as soon as I was leaving the plane as the only draw back was that we waited 25 mins to be collected. That meant that the kids were cold and restless so started running around. This is not a safe combination in a car park. This wouldn’t have been an issue if I was travelling alone or with just adults. Staff were very friendly and all was explained well.
Reviewed: October 13, 2019
Extremely helpful staff. Good courtesy bus to the location and back again. Very friendly. Item was misplaced in the car and they ensured it was returned safely.
Reviewed: February 23, 2020
The vehicle we received was spacious and overall pretty clean. There was some minor damage that wasn’t on the report and before we left we had to report it and get the record amended. The staff were all friendly and helpful. Overall very good service and we would recommend and use again
Reviewed: December 13, 2019
They always recommend unnecessary things and it feels like they want to charge an extra insurance fee.
Reviewed: October 28, 2019
Quick, easy and polite service at the airport terminal. Thank you :)
Reviewed: February 28, 2022
Mauvaise indications sur la réservation QEEQ pour trouver le bureau Greenmotion (il faut prendre un train en direction de la gare, pas un bus comme indiqué dans la réservation). Nous avions payé pour une réservation “full to full” pour le plein de carburant. GM nous a informe que cela n existait pas chez eux et ont imposé un “same to same”. Voiture réservée type Opel Crossland X ou equiv (volume de coffre 410l). Voiture fournie par GM était une Kia Stonic (volume de coffre 352l) qui était donc beaucoup plus petite que ce qui était prévu. Extérieur du véhicule sale au moment de la location (l intérieur était OK).
Reviewed: January 20, 2021
Easy pick up, they helped with my driver code from the DVLA which led to the delay.
Reviewed: August 5, 2020
This company is terrible, the card machine only accepts chip cards, and the deposit refund is very slow.
Reviewed: January 9, 2020
I have used Green Motion a number of times and have always had a good experience bar picking up the car which always seems to take a while. However during this rental period I was left feeling very disappointed and angry with Green Motion. Upon leaving the car, I was told it was too dirty (I had used the car on a couple of country roads and the motorway) and as it’s winter and it has been raining there is dirt on the roads so the car had mud splashes and mud debris from the pushchair inside the car. I was told that due to this the car would need to be valeted at a cost of £96. I had a flight to catch so could not take the car to clean it myself. Had I been made aware that the car needs to be returned clean, I would have cleaned it myself. Never have I been told that a car I have used is too dirty. I was gob smacked and pissed off at the charge. So much so that I will not use this company again.
Reviewed: August 5, 2020
No one answered neither on the phones nor in the mail when I had to extend the reservation.
Reviewed: February 1, 2020
The lady at the counter in Birmingham Airport wasn't friendly at all, tried to upsell but I had to deny. so she even got more upset. however, I am used to in it as I rent 200 days of a year from different location in the UK and Ireland. hence I am very much aware of their cons and pros.
Reviewed: July 28, 2019
The car was excellent, Helen helped me on arrival in the Pick up office as I did not understand the details correctly and went straight to the pick up. I was very pleased with the service and staff. I only had one problem with the vehicle regarding the rear hatch, apparently it had jammed so wouldn't open and also could not lock the car.
Reviewed: July 10, 2019
Helpful staff, and nice upgrade as car booked wasn’t available
Reviewed: August 27, 2019
Pick up was great - even though my flight was 3 hours late and I arrived at the pick up after 11pm the guy was great. He had been keeping an eye on my flight and nothing was too much trouble for him. Drop off was different. The girl checked the petrol and mileage and told me everything was ok. I asked for a receipt to say that I had handed the car over - she said it wasn't necessary and that I would receive an email. I am still waiting.
Reviewed: August 9, 2019
The car was in excellent condition. I actually picked this car up from the Thrifty Birmingham branch. Staff were not helpful at all. They required several documents, it's not really a smooth and easy process. Also when taking the car back, it seemed like the guy was trying to find any excuse to not give me back my deposit. He first started with saying the tyre pressure was low and then suggested my petrol was low. It took him over an hour for him to give me my deposit back. Extremely poor service.
Reviewed: January 24, 2019
We had to wait quite a while while a customer in front of us who was being charged an unseen cost was being dealt with. In the end they left without taking the car. We then had some delay as were told that had to have a utility bill - something that was not declared up front and obviously not something I would have to hand. Finally we were given a car which had been marked no damage but there was a large dent on it. Thankfully we checked otherwise we may have had a large bill (which would have down to the companies lack of thorough checks prior to rental). So overall a disappointing service at pick up.
Reviewed: September 24, 2018
Like: It’s a quick and easy online transaction to hire the car. Upon airport arrival the office is with all the other hire car companies located AT the airport. The staff are super friendly and the car is always ready for you. It’s certainly the best company I have used and I will continue to use again and again.
Dislike: There can be a lot of up-sell at the counter and this time round the car wasn’t filled up right to the top but I didn’t notice until I had left the airport. It was only a fiver or so.
Reviewed: August 29, 2018
Like: Every thing except wait times
Dislike: Nothing
