When we picked up the car, the staff initially said they didn't have the model we booked and asked for more money to change the car. Later we found out they actually had it.

My husband and I both had our driver’s licenses translated. The service staff only filled in my information and then insisted that we buy more insurance. We said we already had insurance but she claimed that only I could drive the car. If my husband wanted to drive, we would need to pay an additional £50 per day. After we got in the car, she kept warning us that if my husband drove, we would be fined £1000. Eventually, my husband went back to the office and another staff member clarified that we just needed to add his license information. It was frustrating!

Enterprise's service is good. I picked up the car at Heathrow Airport and returned it at Edinburgh Airport. During the trip, I had a minor accident while avoiding a lamb, and the front left of the car got scratched. I had to wait for the rental point at Heathrow to assess the damage, which would take a month. After returning to my country, I didn't know how to follow up on it. I hope it won't be too troublesome. Everything else was fine. The car was brand new and easy to drive. Choosing an automatic transmission was definitely a wise decision for driving in the UK.

Was really good apart from collection i waited almost 3 hours to pick up, I was offered 25% which thr manager emailed Qeeq but after speaking with them which was beyond terrible as the girl couldn't understand or speak English she made the whole process extremely terrible.

Like: Staff are nice and give useful information for trip. Car is in good condition.